One last detail to check. The network the pc connects to is listed as a private, not a public. This has rectified lots of scan to folder issues for me. Then for testing purposes, disable firewall and antivirus on the pc to eliminate those sources. Try IP rather than hostname of pc. On pc control panel go into network, check advanced sharing settings and that discovery is turned on. If firewall or antivirus is problem, create exception for ip of copier. Best luck is when share folder is in the root of host hdd, not buried under the user/xxx/xxx.
A couple times when SMB fails, I've set up FTP and it works as it should. Customer doesn't know the difference. Normally I have trouble more so with the home version, not the pro version of WINDBLOWS 10.
I've proved mathematics wrong. 1 + 1 doesn't always equal 2.........
Especially when it comes to sex
To best of my knowledge you cannot scan to any version of Windows using the PIN rather than Password.
I can't on any of my own. I have both versions.
ALSO, you can only setup the PIN once the password has been established. You can't "change the PIN to a password", it's an additional way for a user to sign in. They are 2 separate things.
I also agree with rthonpm that is the user is signing in with a MS account rather than a local account, you will need to use the password from their MS account on the scanner
Scan to folder will be a never ending story, so to speak.
@tonerhead mention Ftp as an option that will keep on spinning, get my votes too.
Please start you post with brand, model, problem.
The domain name of a scanner is only important with scanning to folder (not with scan to email).
The domain name is given automatically with dhcp.
With this domain name the domain network server will recognize the scanner.
The domain controller will block the scanner if it's firewall is set up that way, earlier.
Than the IT'er must set up the domain controller in a way that this scanner is considered as safe and has rights for sending to hosts that has given the permission to receive from this domain scanner.
Correct?
There are two gotchas in windows 10...
You need to enable smb in additional features... and 2 you need to make sure the network is either private, business or home... public blocks scanning... and when you change those reboot pc... next make sure the user account for scanning is admin type account...
To rule out firewall turn it off... completely built in and the one they bought...
Best practice... see if you can scan to copier on their network with your laptop... then see if you can move files from your pc to theirs... when you can those two or get those two working on their network scanning typically resolves or at the least you will better understand what's going on..
Keep in mind some firewalls programs need exception rules for smb...
Also all of this is a shot in the dark if you dont list your procedures... how you setup scanning... step by step...
Sad To Say I Don't Have a Life
I do this stuff on the weekends too
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