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  1. #1
    Service Manager 1,000+ Posts
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    technical documents - holder

    Hoi,
    Customer sometimes throw away the technical documents when they are put in the paper tray.
    So, we use a plastic envelop , see picture (can't upload), remove the upper cover (open / close part) and stick it to the left or rear cover of the MFP.
    But that is a waste we want to avoid.
    Which holder do you use?

  2. #2
    Senior Tech 2,500+ Posts
    technical documents - holder

    mikadonovan's Avatar
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    Re: technical documents - holder

    No holder for us. Write down the service info on the counter sheet, input data from that into electronic service report on the computer at the office and save to service history file. Works good.
    NEVER ASSUME ANYTHING

  3. #3
    Retired 10,000+ Posts
    technical documents - holder

    slimslob's Avatar
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    Re: technical documents - holder

    Quote Originally Posted by Mark Bbb View Post
    Hoi,
    Customer sometimes throw away the technical documents when they are put in the paper tray.
    So, we use a plastic envelop , see picture (can't upload), remove the upper cover (open / close part) and stick it to the left or rear cover of the MFP.
    But that is a waste we want to avoid.
    Which holder do you use?
    Are you referring to service history records or Operator Information Manuals? In the case of OIMs, we hand them to a responsible customer representative.

    As for service history reports if left attached to the machine in any way, shape or form they become immediately available to anyone who happens to be at the machine. This includes competitor sales people who can use it to try to say your equipment is sub par compared to theirs.

  4. #4
    Service Manager 10,000+ Posts
    technical documents - holder

    BillyCarpenter's Avatar
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    Re: technical documents - holder

    Quote Originally Posted by slimslob View Post

    As for service history reports if left attached to the machine in any way, shape or form they become immediately available to anyone who happens to be at the machine. This includes competitor sales people who can use it to try to say your equipment is sub par compared to theirs.
    That's a great point. And with today's technology, there's really no excuse for it.

  5. #5
    Copier Technician 1,000+ Posts
    technical documents - holder

    mga's Avatar
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    Re: technical documents - holder

    Most dealer and main manufacturers use now some sort fsm software connected engineers pda's or mobile. I also use cam scanner app bought version created folders for each customer and or machine fill out a service report upload to cam scanner then give customer the service report.
    Regards Mark

    FOR TRADE AND END USER SERVICE CALLS PLEASE VISIT WEB SITE FOR CONTACT DETAILS. COVERING GREATER LONDON {UK} AND ALL SURROUNDING COUNTIES.

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  6. #6
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: technical documents - holder

    Fully agree with all above. However sometimes small dealers can't invest in software and hardware when you have only a couple of techs.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.

  7. #7
    Senior Tech 250+ Posts DRichard's Avatar
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    Re: technical documents - holder

    Quote Originally Posted by Mark Bbb View Post
    Hoi,
    Customer sometimes throw away the technical documents when they are put in the paper tray.
    So, we use a plastic envelop , see picture (can't upload), remove the upper cover (open / close part) and stick it to the left or rear cover of the MFP.
    But that is a waste we want to avoid.
    Which holder do you use?
    We use e-automate software through smartphones issued to all of our techs. No paperwork to be left with the customer's equipment.

  8. #8
    Retired 10,000+ Posts
    technical documents - holder

    slimslob's Avatar
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    Re: technical documents - holder

    Quote Originally Posted by tsbservice View Post
    Fully agree with all above. However sometimes small dealers can't invest in software and hardware when you have only a couple of techs.
    There is still the file cabinet at you office or home.

  9. #9
    Service Manager 5,000+ Posts
    technical documents - holder

    copier tech's Avatar
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    Re: technical documents - holder

    The only paperwork I keep with my Ricoh models is the 'birth certificate' hidden inside the front door.

    It is also a good idea to back up the NVRam for every machine at install, you can easily keep the SD card with the machine (there is a storage slot behind the power button cover on the MP C3003 series for example)

    I also show my clients how to back up their address book so should they upgrade etc they have a copy to import.





    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




  10. #10
    Service Manager 10,000+ Posts
    technical documents - holder

    BillyCarpenter's Avatar
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    Re: technical documents - holder

    Quote Originally Posted by copier tech View Post
    The only paperwork I keep with my Ricoh models is the 'birth certificate' hidden inside the front door.

    It is also a good idea to back up the NVRam for every machine at install, you can easily keep the SD card with the machine (there is a storage slot behind the power button cover on the MP C3003 series for example)

    I also show my clients how to back up their address book so should they upgrade etc they have a copy to import.






    I learned this lesson the HARD way.

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