Scan to email absolutely not working

[kayjaig]

Hi all,
Work on Ricoh Mpc4503. Enter correctly with working settings known to be working on other machine. But this one has a result of Authentication error. Wondering it has anything to do with certificate or how to reinstall back to factory？
Thanks.

[mga]

Hi all,
Work on Ricoh Mpc4503. Enter correctly with working settings known to be working on other machine. But this one has a result of Authentication error. Wondering it has anything to do with certificate or how to reinstall back to factory？
Thanks.

If you getting a Authentification error that usually means the machine is getting out but the email account is blocking it is the firmware up to date don't totally reset machine back unless you know what you are doing

[copier tech]

Hi all,
Work on Ricoh Mpc4503. Enter correctly with working settings known to be working on other machine. But this one has a result of Authentication error. Wondering it has anything to do with certificate or how to reinstall back to factory？
Thanks.

What email account are you using, Gmail, O365 etc?

I guess you have confirmed your Gateway & DNS are correct? As I test I turn on DHCP let the Ricoh choose the network settings & try a scan again.

As also mentioned here update to that latest firmware package.

[slimslob]

Who is the ISP? Are you using an email account from the ISP? Are the domains of authentication email address and the sender email address the same?

[kayjaig]

What email account are you using, Gmail, O365 etc?

I guess you have confirmed your Gateway & DNS are correct? As I test I turn on DHCP let the Ricoh choose the network settings & try a scan again.

As also mentioned here update to that latest firmware package.

I was able set it up and successfully use Outlook with port 25 for internal emails. But port 587 or 465 will not work with either G Suits or O365. It seems it blocks on these ports. Any ideas. Thanks.

[sandmanmac]

I was able set it up and successfully use Outlook with port 25 for internal emails. But port 587 or 465 will not work with either G Suits or O365. It seems it blocks on these ports. Any ideas. Thanks.

Yes.
2-Factor Authentication

[slimslob]

If nothing else works try setting up an account on Go Daddy's secureserver.net. You can use port 3535 or port 80. SSL and TLS are not required. Port 80 also gets around service providers that only allow email scanning to their own smtp servers.

[kayjaig]

I was able set it up and successfully use Outlook with port 25 for internal emails. But port 587 or 465 will not work with either G Suits or O365. It seems it blocks on these ports. Any ideas. Thanks.

Wait... Complete sent from port 25 but Not actual receive anything email at all. What is going wrong？

[bsm2]

Wait... Complete sent from port 25 but Not actual receive anything email at all. What is going wrong？

Does customer have a sonic wall or other port blocking device?

[Mark Bbb]

Wait... Complete sent from port 25 but Not actual receive anything email at all. What is going wrong？

My guess is on Office365 mailserver