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  1. #1
    Technician aficio63's Avatar
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    "toner cartridge not set cyan"

    Greetings...I have a MP C3004exss with this message. I have tried:
    a different cartridge
    checked all connections in controller
    replaced:
    rfid pcb
    bcu pcb
    I/O pcb
    HDD format
    Any help would be great

  2. #2
    Trusted Tech 50+ Posts
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    Re: "toner cartridge not set cyan"

    Check the tension spring that holds the toner bottle in place. I have had those pop lose a few times on those models.

  3. #3
    Ricoh Fanboy 1,000+ Posts Oze's Avatar
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    Re: "toner cartridge not set cyan"

    Replace the cyan toner supply unit.
    D1493270
    TONER HOPPER:TONER SU
    PPLY:C:ASS'Y


    The auger has twisted up on itself.
    You may also need to replace the Cyan dev assy at the same time.

  4. #4
    Senior Tech 250+ Posts
    "toner cartridge not set cyan"

    terramobil's Avatar
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    Re: "toner cartridge not set cyan"

    Quote Originally Posted by Oze View Post
    Replace the cyan toner supply unit.
    D1493270
    TONER HOPPER:TONER SU
    PPLY:C:ASS'Y
    The auger has twisted up on itself.
    You may also need to replace the Cyan dev assy at the same time.
    Agree, we have had 3 issues, two MP C3004 and one MP C2004. After replacing Cyan Hopper and Cyan Dev Unit the machines are working fine.

  5. #5
    Copier Technician 500+ Posts
    "toner cartridge not set cyan"

    mga's Avatar
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    Re: "toner cartridge not set cyan"

    Quote Originally Posted by Oze View Post
    Replace the cyan toner supply unit.
    D1493270
    TONER HOPPER:TONER SU
    PPLY:C:ASS'Y


    The auger has twisted up on itself.
    You may also need to replace the Cyan dev assy at the same time.
    That usually replace toner. not cartridge set error properly

  6. #6
    Ricoh Fanboy 1,000+ Posts Oze's Avatar
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    Re: "toner cartridge not set cyan"

    Quote Originally Posted by mga View Post
    That usually replace toner. not cartridge set error properly
    Well he's already done the rfid board AND the IOB.
    Toner supply assy is pretty cheap to take a gamble on.

  7. #7
    Service Manager 1,000+ Posts fshead's Avatar
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    Re: "toner cartridge not set cyan"

    I had one where it would not stay in unless held and would not accept cartridge and gave me cartridge not set even if i held it in and
    bypassed interlock.
    After mucking thru the chip was in backwards.
    always dot in if you look at cartridge how chip is installed..

  8. #8
    Technician aficio63's Avatar
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    Re: "toner cartridge not set cyan"

    Quote Originally Posted by Oze View Post
    Replace the cyan toner supply unit.
    D1493270
    TONER HOPPER:TONER SU
    PPLY:C:ASS'Y


    The auger has twisted up on itself.
    You may also need to replace the Cyan dev assy at the same time.
    Forgot to list these items on the laundry list of things done.
    I did replace these 2 items as well.

  9. #9
    Technician aficio63's Avatar
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    Re: "toner cartridge not set cyan"

    Quote Originally Posted by fshead View Post
    I had one where it would not stay in unless held and would not accept cartridge and gave me cartridge not set even if i held it in and
    bypassed interlock.
    After mucking thru the chip was in backwards.
    always dot in if you look at cartridge how chip is installed..
    Yes, I cheated the interlock and held the bottle in...no change.

  10. #10
    Copier Technician 500+ Posts
    "toner cartridge not set cyan"

    mga's Avatar
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    Re: "toner cartridge not set cyan"

    Just asking back to the start you sure you have tried new oem toner for this model

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