Ricoh mp c5502 color pattern (black fade)

[Phil B.]

They refill genuine cartridge with compatible toner. Forgetting it an OEM developer, and lied it's original toner. Compatible developer must be used with compatible toner.

are they on contract?

if so I would warn them that the next call for this problem will be a charge call.. explain to them that crap toner will: reduce life of drum/belts/fusers.

many think they are saving money but if you run the numbers they will see there is NO benefit in doing so.

[sandmanmac]

Compatible developer must be used with compatible toner.

I would argue that both of these options are bad ones, and while you may have resolved the issue..... for now.....your troubles are just beginning.

[Pixtech Frameworks]

I already told not to call me for this crab again. Trying to saving money at the end punishing engineer's as if the engineer knows nothing, unknowingly its crab toner or developer.
I won't for the customer again.

[Pixtech Frameworks]

Saving cost.. I already told them not to call me until genuine toner and developer is used or I'll call a cop for them.

[skinnyb]

My customers get a big fat bill for a call like that. All new PCDU units to restore machine to factory spec, labor to vacuum out all toner hoppers and replace said parts, refill with genuine Ricoh toner and don't complain about poor print quality if you use crap toner. And if they don't agree , cancel contract and all calls from then on are billable.

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