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Thread: SP5810DN

  1. #1
    Technical Manager Pulsara's Avatar
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    Question SP5810DN

    Hi.. Until now I have only had experience with Ricoh MFP's. My company has just purchased some SP5810DN used units for rent (as we are desperately trying to keep afloat in this situation). My problem is that i'm unable to go past logging in the user & password using the standard methods (even supervisor) and as such unable to enter our IP address range. I've also tried reading the service manual (which i downloaded) to get an idea of what to attempt but have come up blank. I dont want to try any clearing of memory until I get some advice from you gentlemen who know. I will surely appreciate any help that is offered. Thanking you in advance.

  2. #2
    Service Manager 10,000+ Posts
    SP5810DN

    Phil B.'s Avatar
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    Re: SP5810DN

    Quote Originally Posted by Pulsara View Post
    Hi.. Until now I have only had experience with Ricoh MFP's. My company has just purchased some SP5810DN used units for rent (as we are desperately trying to keep afloat in this situation). My problem is that i'm unable to go past logging in the user & password using the standard methods (even supervisor) and as such unable to enter our IP address range. I've also tried reading the service manual (which i downloaded) to get an idea of what to attempt but have come up blank. I dont want to try any clearing of memory until I get some advice from you gentlemen who know. I will surely appreciate any help that is offered. Thanking you in advance.
    if you can locate the birth cert for the unit.. wouldn't recommend doing an all clear.. can you print out SMC report?

  3. #3
    Technical Manager Pulsara's Avatar
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    Re: SP5810DN

    Quote Originally Posted by Phil B. View Post
    if you can locate the birth cert for the unit.. wouldn't recommend doing an all clear.. can you print out SMC report?
    Thank you for your quick response.. If by Birth Certificate you mean the "Factory setting Data Sheet", it is not available but we did print out the SMC report which is with us. Pls advice.

  4. #4
    Senior Tech 2,500+ Posts
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    mikadonovan's Avatar
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    Re: SP5810DN

    Might be a 5310.
    NEVER ASSUME ANYTHING

  5. #5
    Service Manager 2,500+ Posts
    SP5810DN

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    Re: SP5810DN

    Quote Originally Posted by Pulsara View Post
    Hi.. Until now I have only had experience with Ricoh MFP's. My company has just purchased some SP5810DN used units for rent (as we are desperately trying to keep afloat in this situation). My problem is that i'm unable to go past logging in the user & password using the standard methods (even supervisor) and as such unable to enter our IP address range. I've also tried reading the service manual (which i downloaded) to get an idea of what to attempt but have come up blank. I dont want to try any clearing of memory until I get some advice from you gentlemen who know. I will surely appreciate any help that is offered. Thanking you in advance.
    Whatever the correct model number is....
    Just liked the MFP's, you have to enter factory mode in order to reset the Supervisor/administrator passwords (although the access procedure is different), and I hope that no one posts that information here...in a public forum

  6. #6
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    Re: SP5810DN

    If you can get into SP mode, see if SP 5828 Network settings is available. If it is you should be able to set the IP address and other network settings there. If nothing else it will at least show you the current address.

  7. #7
    Service Manager 5,000+ Posts
    SP5810DN

    copier tech's Avatar
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    Re: SP5810DN

    Quote Originally Posted by Pulsara View Post
    Hi.. Until now I have only had experience with Ricoh MFP's. My company has just purchased some SP5810DN used units for rent (as we are desperately trying to keep afloat in this situation). My problem is that i'm unable to go past logging in the user & password using the standard methods (even supervisor) and as such unable to enter our IP address range. I've also tried reading the service manual (which i downloaded) to get an idea of what to attempt but have come up blank. I dont want to try any clearing of memory until I get some advice from you gentlemen who know. I will surely appreciate any help that is offered. Thanking you in advance.

    Double check the model number SP5810 does not exist it sounds more like a service SP mode!?

    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




  8. #8
    Ricoh Fanboy 1,000+ Posts Oze's Avatar
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    Re: SP5810DN

    As others have stated.
    You'll have to clear the UCS and address book settings in Factory SP mode.
    That'll reset the machine to allow you to set default passwords.

  9. #9
    Technical Manager Pulsara's Avatar
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    Smile Re:SP5310DN

    My Apologies to all of you for the typo. The model is SP5310DN...
    Whilst thanking you for your advice i will retry based on the responses posted. Will keep you informed on progress. Thanks Again & Please Stay Safe!!

  10. #10
    Technical Manager Pulsara's Avatar
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    Post Re: SP5810DN

    Thanks again for your encouraged advices. I managed to initialize/reset address book data by using Factory SP. Now everything is fine.

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