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Thread: SP5810DN

  1. #1
    Technical Manager Pulsara's Avatar
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    Question SP5810DN

    Hi.. Until now I have only had experience with Ricoh MFP's. My company has just purchased some SP5810DN used units for rent (as we are desperately trying to keep afloat in this situation). My problem is that i'm unable to go past logging in the user & password using the standard methods (even supervisor) and as such unable to enter our IP address range. I've also tried reading the service manual (which i downloaded) to get an idea of what to attempt but have come up blank. I dont want to try any clearing of memory until I get some advice from you gentlemen who know. I will surely appreciate any help that is offered. Thanking you in advance.

  2. #2
    Service Manager 10,000+ Posts
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    Re: SP5810DN

    Quote Originally Posted by Pulsara View Post
    Hi.. Until now I have only had experience with Ricoh MFP's. My company has just purchased some SP5810DN used units for rent (as we are desperately trying to keep afloat in this situation). My problem is that i'm unable to go past logging in the user & password using the standard methods (even supervisor) and as such unable to enter our IP address range. I've also tried reading the service manual (which i downloaded) to get an idea of what to attempt but have come up blank. I dont want to try any clearing of memory until I get some advice from you gentlemen who know. I will surely appreciate any help that is offered. Thanking you in advance.
    if you can locate the birth cert for the unit.. wouldn't recommend doing an all clear.. can you print out SMC report?

  3. #3
    Technical Manager Pulsara's Avatar
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    Re: SP5810DN

    Quote Originally Posted by Phil B. View Post
    if you can locate the birth cert for the unit.. wouldn't recommend doing an all clear.. can you print out SMC report?
    Thank you for your quick response.. If by Birth Certificate you mean the "Factory setting Data Sheet", it is not available but we did print out the SMC report which is with us. Pls advice.

  4. #4
    Senior Tech 250+ Posts
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    terramobil's Avatar
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    Re: SP5810DN

    Sorry, I could not find any SP5810DN. Neither in the Ricoh databases nor with Google. Are you sure this is the correct model name?

  5. #5
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    Re: SP5810DN

    Might be a 5310.
    NEVER ASSUME ANYTHING

  6. #6
    Service Manager 2,500+ Posts
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    Re: SP5810DN

    Quote Originally Posted by Pulsara View Post
    Hi.. Until now I have only had experience with Ricoh MFP's. My company has just purchased some SP5810DN used units for rent (as we are desperately trying to keep afloat in this situation). My problem is that i'm unable to go past logging in the user & password using the standard methods (even supervisor) and as such unable to enter our IP address range. I've also tried reading the service manual (which i downloaded) to get an idea of what to attempt but have come up blank. I dont want to try any clearing of memory until I get some advice from you gentlemen who know. I will surely appreciate any help that is offered. Thanking you in advance.
    Whatever the correct model number is....
    Just liked the MFP's, you have to enter factory mode in order to reset the Supervisor/administrator passwords (although the access procedure is different), and I hope that no one posts that information here...in a public forum

  7. #7
    Senior Tech 250+ Posts
    SP5810DN

    terramobil's Avatar
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    Re: SP5810DN

    If you can figure out the MAC Address of your machine, you can set the IP Adreess with the command prompt and the DOS arp -s command.

    E.g. arp -s 192.168.178.100 00-ab-a5-62-4d-26 is mapping the ip adress 192.168.178.100 to the machines MAC address 00-ab-a5-62-4d-26

    For a short discription open Command Prompt, insert arp -? and press "Enter"

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    Retired 10,000+ Posts slimslob's Avatar
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    Re: SP5810DN

    If you can get into SP mode, see if SP 5828 Network settings is available. If it is you should be able to set the IP address and other network settings there. If nothing else it will at least show you the current address.

  9. #9
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    SP5810DN

    copier tech's Avatar
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    Re: SP5810DN

    Quote Originally Posted by Pulsara View Post
    Hi.. Until now I have only had experience with Ricoh MFP's. My company has just purchased some SP5810DN used units for rent (as we are desperately trying to keep afloat in this situation). My problem is that i'm unable to go past logging in the user & password using the standard methods (even supervisor) and as such unable to enter our IP address range. I've also tried reading the service manual (which i downloaded) to get an idea of what to attempt but have come up blank. I dont want to try any clearing of memory until I get some advice from you gentlemen who know. I will surely appreciate any help that is offered. Thanking you in advance.

    Double check the model number SP5810 does not exist it sounds more like a service SP mode!?

    Let us eat, drink, and be merry, because tomorrow we may die!

    www.copierfirmware.co.uk

  10. #10
    Ricoh Fanboy 1,000+ Posts Oze's Avatar
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    Re: SP5810DN

    As others have stated.
    You'll have to clear the UCS and address book settings in Factory SP mode.
    That'll reset the machine to allow you to set default passwords.

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