MPC3004 please wait

[Keegan Chetty]

Hi All

Please could I have some assistance, I have an MPC3004 which comes up with please wait, there are no errors, no SC codes, the please wait doesn't go away and there is no "check status" option on the bottom left corner to go to SP mode.

I've tried replacing the HDD and formatting but it still does the same thing. Is there any way to reset this machine without replacing the controller? I think the machine had software like papercut previously.

Thank you

[Polarbear]

Hi All

Please could I have some assistance, I have an MPC3004 which comes up with please wait, there are no errors, no SC codes, the please wait doesn't go away and there is no "check status" option on the bottom left corner to go to SP mode.

I've tried replacing the HDD and formatting but it still does the same thing. Is there any way to reset this machine without replacing the controller? I think the machine had software like papercut previously.

Thank you

Hi

If there was papercut previously installed, the device can take up to 5 minutes or more to get to any form of ready state, as the software loads in the background, the device is also trying to poll the ip address that was configured as part of the papercut install.

Once you get to the ready state, navigate to administration in user tools and look for extended features. You can disable papercut in that menu.
Then the device startup time will return to normal.

[TonerMunkeh]

Might not be the controller, could be the ops panel mainboard. Try doing a factory reset on it, see if that wakes it up. Are you getting any noise out of the engine when the machine starts?

[Keegan Chetty]

Hi

If there was papercut previously installed, the device can take up to 5 minutes or more to get to any form of ready state, as the software loads in the background, the device is also trying to poll the ip address that was configured as part of the papercut install.

Once you get to the ready state, navigate to administration in user tools and look for extended features. You can disable papercut in that menu.
Then the device startup time will return to normal.

Thanks I did try that, the machine was left on for over an hour and nothing changed.

[Keegan Chetty]

Might not be the controller, could be the ops panel mainboard. Try doing a factory reset on it, see if that wakes it up. Are you getting any noise out of the engine when the machine starts?

I would have but I cannot get into SP mode as the check status option doesn't show up

[Keegan Chetty]

Might not be the controller, could be the ops panel mainboard. Try doing a factory reset on it, see if that wakes it up. Are you getting any noise out of the engine when the machine starts?

No noises at all, everything sounds normal

[Polarbear]

Have you got another op panel you can try?

[TonerMunkeh]

I would have but I cannot get into SP mode as the check status option doesn't show up

Switch it off at the mains, press and hold EX1 and EX3, switch it on, when it shows the blue horizon screen go to EX1 and EX2. That's factory reset mode.

[Keegan Chetty]

Have you got another op panel you can try?

I do have a few machines here will try that thanks

[Keegan Chetty]

Switch it off at the mains, press and hold EX1 and EX3, switch it on, when it shows the blue horizon screen go to EX1 and EX2. That's factory reset mode.

Tried that as well no luck