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  1. #1
    Senior Tech 100+ Posts
    MP 3352 Get's a "Functional error" after entering Auto Off mode


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    MP 3352 Get's a "Functional error" after entering Auto Off mode

    Been doing this a while (20 years).

    You guys have always been able to steer me towards a fix.

    So far...
    Replaced the HDD, formatted and tested...results> boots normal, makes great copies, gets the functional error whether I set the auto off timer to 2 minutes or 4 hours.
    After a turn off and back on everything seems fine.

    Sometimes there's a SC error instead on the functional error. Last one was a SC990 and I think the one before that (2 days ago) was a SC870 but mostly the Functional Error shows up.

    Did a firmware upgrade, replaced the HDD again, formatted and tested...results> exact same as above, great copies,bla bla bla.

    So it's looking like it's not the HDD.

    Seems like a great machine and I have it sold and the new owner is being very patient with me.

    Ideas? My customer is anxious to spend the last of his PPP funding.

    Hope the Covid isn't too much of a strain on your business.

    Not many peeps at work here in St. Louis.

    Thanks
    Jeff in STL

  2. #2
    Retired 10,000+ Posts
    MP 3352 Get's a "Functional error" after entering Auto Off mode

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    Re: MP 3352 Get's a "Functional error" after entering Auto Off mode

    The HDD most likely took care of the SC870, Address Book error.

    SC 990 is a software performance error. Usually indicates a corrupted firmware module. When you "Did a firmware upgrade" did you use individual firmware modules or the package firmware? Package only update those modules that are not at current level. It does not reload corrupted firmware. You need to use individual firmware modules and manually select ALL modules.

  3. #3
    Service Manager 5,000+ Posts
    MP 3352 Get's a "Functional error" after entering Auto Off mode

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    Re: MP 3352 Get's a "Functional error" after entering Auto Off mode

    Quote Originally Posted by slimslob View Post
    The HDD most likely took care of the SC870, Address Book error.

    SC 990 is a software performance error. Usually indicates a corrupted firmware module. When you "Did a firmware upgrade" did you use individual firmware modules or the package firmware? Package only update those modules that are not at current level. It does not reload corrupted firmware. You need to use individual firmware modules and manually select ALL modules.
    Package firmware is not supported on this model.


    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




  4. #4
    Retired 10,000+ Posts
    MP 3352 Get's a "Functional error" after entering Auto Off mode

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    Re: MP 3352 Get's a "Functional error" after entering Auto Off mode

    Quote Originally Posted by copier tech View Post
    Package firmware is not supported on this model.


    Still breaks down to whether he "Updated" those modues not at current version or reloaded everything.

  5. #5
    Senior Tech 250+ Posts Polo-022's Avatar
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    Re: MP 3352 Get's a "Functional error" after entering Auto Off mode

    Functional Error without an SC code?
    Do you mean random reboots Foo?
    Controller board is the most suspicious part...

  6. #6
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    MP 3352 Get's a "Functional error" after entering Auto Off mode

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    Re: MP 3352 Get's a "Functional error" after entering Auto Off mode

    Quote Originally Posted by Polo-022 View Post
    Functional Error without an SC code?
    Do you mean random reboots Foo?
    Controller board is the most suspicious part...
    Or SP 5875-001 Reboot Setting is set to 0 and SP 5875-002 is set to 0 Manual Reboot. 0 is the Default for both. Set SP 5875-001 th 1 and the SC will be displayed.

  7. #7
    Senior Tech 100+ Posts
    MP 3352 Get's a "Functional error" after entering Auto Off mode


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    Re: MP 3352 Get's a "Functional error" after entering Auto Off mode

    Quote Originally Posted by slimslob View Post
    Or SP 5875-001 Reboot Setting is set to 0 and SP 5875-002 is set to 0 Manual Reboot. 0 is the Default for both. Set SP 5875-001 th 1 and the SC will be displayed.
    Just ran out to the shop...I had left it to run and it had a SC990 displayed.
    I also reset SP 5875-001 to 1...it was 0.

    Also when we did the firmware update, it was a SD card with a package on it.
    Basically started the machine and the display showed we had the firmware inserted.
    Told it to install and it did (only after we found out we had bad SD card and switched it out).

    Problem with this method? Truthfully this was the first time I had witnessed a firmware update.
    I have a friend in the business and have had him do any I needed done out in the field.
    This time I took the machine to him and got to watch the process.

    Thanks
    Jeff

  8. #8
    Senior Tech 100+ Posts
    MP 3352 Get's a "Functional error" after entering Auto Off mode


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    Re: MP 3352 Get's a "Functional error" after entering Auto Off mode

    Quote Originally Posted by Foo View Post
    Just ran out to the shop...I had left it to run and it had a SC990 displayed.
    I also reset SP 5875-001 to 1...it was 0.

    Also when we did the firmware update, it was a SD card with a package on it.
    Basically started the machine and the display showed we had the firmware inserted.
    Told it to install and it did (only after we found out we had bad SD card and switched it out).

    Problem with this method? Truthfully this was the first time I had witnessed a firmware update.
    I have a friend in the business and have had him do any I needed done out in the field.
    This time I took the machine to him and got to watch the process.

    Thanks
    Jeff

    I was just reminded that we had to check boxes to start with, indicating what modules we wanted to update.
    We checked them all.

    Jeff

  9. #9
    Senior Tech 100+ Posts
    MP 3352 Get's a "Functional error" after entering Auto Off mode


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    Re: MP 3352 Get's a "Functional error" after entering Auto Off mode

    Quote Originally Posted by Polo-022 View Post
    Functional Error without an SC code?
    Do you mean random reboots Foo?
    Controller board is the most suspicious part...
    After an "Auto Off Timer" The machine now throws a SC990.

    Reboot and everything is great and works. But after any auto off I get the sc990.

    I'm right at the point that I'm thinking controller board.
    3 new HDD's, Firmware update and still with the SC990's.

    Anyone else have an idea I'd like to hear it.

    Jeff

  10. #10
    Retired 10,000+ Posts
    MP 3352 Get's a "Functional error" after entering Auto Off mode

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    Re: MP 3352 Get's a "Functional error" after entering Auto Off mode

    Quote Originally Posted by Foo View Post
    After an "Auto Off Timer" The machine now throws a SC990.

    Reboot and everything is great and works. But after any auto off I get the sc990.

    I'm right at the point that I'm thinking controller board.
    3 new HDD's, Firmware update and still with the SC990's.

    Anyone else have an idea I'd like to hear it.

    Jeff
    That is what the service manual says. See if you can find a functional used machine to use as a parts machine. Might be less costly than a new board. Also check with the current Ricoh board repair facility, they often will be able to send you a repaired board. They will charge a core charge that is refundable as long as return the old board.

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