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  1. #1
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    mpc3003 paper is bulging

    Hello,
    Problem is bulging paper.
    In such a way that, in the receiving tray, paper curls and pushes itself onto the floor.
    Customer says the problem is with A3 and A4.
    I think it is moisture paper (it is autumn here at this moment).
    Could a tray heater solves this problem?
    Could it be a bad fuser?
    Total counter 206K. and no fuser parts where yet replaced.
    Did you have seen this problem before?
    Thank you for helping us.

  2. #2
    Field Supervisor 500+ Posts Codex's Avatar
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    Re: mpc3003 paper is bulging

    Hello... Have same problem here! It's moisture... Solved partially... Lay a book or similar in the exit tray so the paper didn't curl... Obviously it's not the final solution

    Inviato dal mio SM-G935F utilizzando Tapatalk
    Memento Audere Semper

  3. #3
    Senior Tech 100+ Posts 8T2's Avatar
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    Re: mpc3003 paper is bulging

    Most likely damp paper. You could check for condensation in fuser and exit sections to confirm.

    Sent from my WAS-LX1 using Tapatalk

  4. #4
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    Re: mpc3003 paper is bulging

    Quote Originally Posted by Codex View Post
    Hello... Have same problem here! It's moisture... Solved partially... Lay a book or similar in the exit tray so the paper didn't curl... Obviously it's not the final solution

    Inviato dal mio SM-G935F utilizzando Tapatalk
    Codex, we have removed the receiving plate (can't find the part number), so paper now will "fall" onto D1491230
    For A3 that's good, but for A4 it's fall is to deep, so problem remains now due to height ...

  5. #5
    Field Supervisor 500+ Posts Gift's Avatar
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    Re: mpc3003 paper is bulging

    I think ricoh did a modification on the exit tray to avoid "paper rolls". I agree this is usually a seasonal phenomenon for some machines placed in enviroments with humidity issues during autumn, especially if the temperature drops big time during night if there's no room heating.

  6. #6
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    Re: mpc3003 paper is bulging

    Quote Originally Posted by 8T2 View Post
    Most likely damp paper. You could check for condensation in fuser and exit sections to confirm.

    Sent from my WAS-LX1 using Tapatalk
    I have seen drops in that area with older models, but would it be in this model too?
    Me not, have you seen it on this model?
    But, i will investigate that, thanks to remind me about that.

  7. #7
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    Re: mpc3003 paper is bulging

    Quote Originally Posted by Gift View Post
    I think ricoh did a modification on the exit tray to avoid "paper rolls". I agree this is usually a seasonal phenomenon for some machines placed in enviroments with humidity issues during autumn, especially if the temperature drops big time during night if there's no room heating.
    Gift, the area where the machine is located is a very large entrance hall. I think temperature is constant, but it is possible it may not.
    I will investigate that, thank you.

  8. #8
    Service Manager 1,000+ Posts
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    Re: mpc3003 paper is bulging

    firmware is up to date

  9. #9
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    Re: mpc3003 paper is bulging

    why oh why can't i upload images

  10. #10
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    Re: mpc3003 paper is bulging

    there are new modif parts for this problem.

    old: D1494495 new: D1494495 TRAY:EXIT:ASS'Y 1 - 172
    new: D1494493 COMPRESSIONSPRING:BASE:TRAY:EXIT 1 ○/○ 172
    new: D1494494 BASE:TRAY:EXIT 1 ○/○ 172 Set
    old: D1494496 new: D1494498 TRAY:EXIT 1 / 172

    So, Codex, this is the thing to replace.
    Thank you all for your help.
    Think i need to look first in my own files before i do a call onto your precious time!

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