mpc3003 "problems with SCC cable"

[Mark Bbb]

It could also be Satellite Cable Communications. Satellite Cable Communication

I also never had this message before.
The message is on the MFP side, underneath the display and in WIM, home screen.
I think it is due to the USB cable (which now have been disconnected for no longer use).
The network is a pc win10 and an old pc xp, due to very old software program.
Customer don't use a satellite or something like that, he says.
Firmware is up to date.
We never had this message in our office, that is why i think the usb cable has provoked that.
I will ask Ricoh for further info about this.
Keep you informed.
Thanks for your help.

[TonerMunkeh]

Is it SCC or CSS? If it's CSS I've seen this before, it's an SP mode. I'll have a look and see if I can find out what it is.

Edit -

5816 1	I/F Setting
Turns the remote diagnostics off and on. [0~2/1] 0: Remote diagnostics off. 1: Serial (CSS or NRS) remote diagnostics on. 2: Network remote diagnostics.

Set SP5816-001 to off or 2, I think it may be on 1.

[Mark Bbb]

Is it SCC or CSS? If it's CSS I've seen this before, it's an SP mode. I'll have a look and see if I can find out what it is.

Edit -

5816 1	I/F Setting
Turns the remote diagnostics off and on. [0~2/1] 0: Remote diagnostics off. 1: Serial (CSS or NRS) remote diagnostics on. 2: Network remote diagnostics.

Set SP5816-001 to off or 2, I think it may be on 1.

I've mis-typed it in one of my earlier replies, sorry. It is SCC. But i will try your suggestion anyway!
Thanks.

[tsbservice]

I've mis-typed it in one of my earlier replies, sorry. It is SCC. But i will try your suggestion anyway!
Thanks.

I always take a picture of error message. That way it cannot be mistaken or forgotten.

[Gift]

We had accasional cases where the MFP sitched off it's NIC - I think it's in user tools-> admin setting and somewhat IEE... Interface active/inactive setting.

[luca72]

Hoi,
Never had this issue before.
We delivered this machine Monday and this morning (Wednesday) customer calls for this error.
He says he had moved the machine (about 2 meters) and used another LAN cable (shorter) and that it worked well (after he moved it) untill all of a sudden... (must we believe this?)
This we already tried:
Machine had also USB cable plugged in, unplugged it. Using another LAN cable. Machine off and back on. Deleted the print que. Removing and re-installing the driver.
We do have a good WIM connection (even log in). Only the yellow LED light on the LAN cable interface is on. The print stays in the que but scanning is no problem.

Thank you for your help.

I would try the first thing, I go there, with a laptop and a cross cable, then, try to replace the hdd, sometimes they make really weird jokes (especially when the mc is moved / transported), then I would try sp 5- 801- (nic, printer eccept engines)

regards

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