imc3000

**tonerhead** · 01-06-2021

New machine that has been a hanger queen for a while. Hit power switch, starts loading, then goes into shutdown before anything happens. Since it is new but a hanger queen, Ricoh will not warranty any boards we order for it. Any quick thoughts? We are thinking controller?

**slimslob** · 01-06-2021

Sounds like an out of box failure to me. Get ypur regional rep out to look at it.

Have you tried powering it up with the front door open? That might allow you to get into SP mode and check SC code history.

**tonerhead** · 01-07-2021

Originally Posted by slimslob

Sounds like an out of box failure to me. Get ypur regional rep out to look at it.

Have you tried powering it up with the front door open? That might allow you to get into SP mode and check SC code history.

Yes we have. Thanks for the reply. Being this machine was a floor model for about 11 months, Mother Ricoh is saying it is not new and doesn't consider it out of box failure. I can somewhat see their point, but it has zero miles, and was not powered on for 11 months. It was a floor model, turned off until a customer wanted a demo.

**Juggy** · 01-07-2021

It is controller failure. There is an similar RTB on the same. Check the serial number of your Device if it falls in the list.

**copier tech** · 01-07-2021

Originally Posted by tonerhead

New machine that has been a hanger queen for a while. Hit power switch, starts loading, then goes into shutdown before anything happens. Since it is new but a hanger queen, Ricoh will not warranty any boards we order for it. Any quick thoughts? We are thinking controller?

If you get a message on the screen saying 'shutting down' before any of the icons etc load.

I had this exact issue, it was caused by the power supply that inputs the 5V to the controller.

**tonerhead** · 01-08-2021

Thanks for the replies. I found out that a co-worker has ordered a controller for it. The copier falls beyond the cutoff for the controller, so I am in agreement that it might be the power supply. Another thing I thought of might be the power switch on the front. I had one of those go bad once, and it had me going in circles for a while. I remember calling support on that and support had me unhook switch and momentarily shorting wires to start. It started right up.

**mga** · 01-08-2021

Originally Posted by tonerhead

Yes we have. Thanks for the reply. Being this machine was a floor model for about 11 months, Mother Ricoh is saying it is not new and doesn't consider it out of box failure. I can somewhat see their point, but it has zero miles, and was not powered on for 11 months. It was a floor model, turned off until a customer wanted a demo.

Doesn't matter if the serial number range is in the RTB they will warranty also unless you a very basic dealer you should get 12 months on boards also zero meter and covid tell them to sort it

**tonerhead** · 01-09-2021

Unfortunately the serial number is not in the defective range of the RTB. The problem is that the machine was delivered 11 months ago, zero miles, never sold. Our Ricoh rep says no warranty as copier is nearly a year old and they offer 90 day warranty. I suppose they have to draw the line at some point. Would it still be new if we haven't sold it after 2 years, 3 years? It just bites that with all that is going on, we are stuck with a machine that doesn't work with zero miles.

**slimslob** · 01-09-2021

Originally Posted by tonerhead

Unfortunately the serial number is not in the defective range of the RTB. The problem is that the machine was delivered 11 months ago, zero miles, never sold. Our Ricoh rep says no warranty as copier is nearly a year old and they offer 90 day warranty. I suppose they have to draw the line at some point. Would it still be new if we haven't sold it after 2 years, 3 years? It just bites that with all that is going on, we are stuck with a machine that doesn't work with zero miles.

I was thinking that the US warranty was only 90 days. But being retired for over 3 years it could have changed.

**copier tech** · 01-09-2021

Originally Posted by tonerhead

Thanks for the replies. I found out that a co-worker has ordered a controller for it. The copier falls beyond the cutoff for the controller, so I am in agreement that it might be the power supply. Another thing I thought of might be the power switch on the front. I had one of those go bad once, and it had me going in circles for a while. I remember calling support on that and support had me unhook switch and momentarily shorting wires to start. It started right up.

If you have a controller on order it will be worth fitting as a test, if it doesn't fix the issue I hope you can return it?