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  1. #1
    Service Manager 1,000+ Posts
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    imc2000 on a Mac Apple - sometimes no PDF print

    The print job goes in the printque, and disappears there after a little while, as if it would have been printed out, but it did not.<br>This problem only occurs with PDF's that comes with an attachement (or from the internet), not with self made PDF's.<br>Even when these pdf doc's where stored on the HDD and printed from the HDD, is no solution.&nbsp;<br>If the pdf was set to Jpeg, than it would print.<br>This imc2000 has a full Post Script (option) on board.<br>Thanks (again) for your help.&nbsp;

  2. #2
    Service Manager 2,500+ Posts rthonpm's Avatar
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    Re: imc2000 on a Mac Apple - sometimes no PDF print

    What application are you using to open the PDF? Acrobat has a protected mode for online and attachments that can cause similar issues, though at least in Windows it prevents them from even printing. Without a Mac handy I can't confirm whether the same feature exists on one.

    Do you get the same issue trying with Preview (built-in Mac application)?

    Sent from my BlackBerry using Tapatalk

  3. #3
    Service Manager 5,000+ Posts
    imc2000 on a Mac Apple - sometimes no PDF print

    copier tech's Avatar
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    Re: imc2000 on a Mac Apple - sometimes no PDF print

    Check that you have the correct driver installed to print via ipp & not the MAC universal etc.

    IM C2000/C2500 Downloads | Ricoh Global
    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




  4. #4
    Product specialst support marvin-vegan's Avatar
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    Re: imc2000 on a Mac Apple - sometimes no PDF print

    Hi, did you look at syslog for errors?
    Snímek obrazovky 2021-01-13 v 16.24.06.jpg
    And also job history.
    Obrázek 13.01.2021 v 16.53.jpg

    I assume that DATA has been cancelled. Sometimes there is message DATA error in history.

    Also look at the hold jobs, in case job was skipped. There is function in Printer - system - for skipping jobs


    Sent from my iPhone using Tapatalk

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