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  1. #11
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    Firmware without SD card

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    Re: Firmware without SD card

    Quote Originally Posted by JayPaul View Post
    It is something I have never heard of before, especially because they have no extra software or OCR whatsoever. When they scan to email, the format of the page comes out looking different, like logo has suddenly moved down 2 inches on page and both printed writing and handwriting somehow come out as &!*$*"&$ instead of letters.
    The closest thing I have had to that wasa couple of months ago, different customer with same model machine said they had scanning problems, I went there and they scan 5 pages, but when they open pdf it looked totally different, 1 page comes out like it had zoomed in to the corner, next page fine, next page verything was a lot smaller, next page fine... I updated firmware package and tested and was perfectly ok afterwards. Once again that was something I had never seen before and if firmware didn't fix it I would probably have come here to see if it had happened to anyone else before.
    That sounds like a corrupted firmware module. If it is and is up to date Package may not replace it. Try individual firmware modules. Most likely the scanner firmware. Check the firmware history to see if there are any other modules that the scanner version you are loading requires.

    As for remote update, in addition to the risk of the machine have its power shut off that marvin-vegan mentioned, there is also the risk an incoming fax, a print job or some other network activity causing the update to fail.

  2. #12
    Senior Tech 250+ Posts JayPaul's Avatar
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    Re: Firmware without SD card

    They actually don't do individual ones such as scanner pcl and printer etc on the IMC machines (unless I just can't see it on UK version) there are a few but mainly they stopped and only do Packages now so engineers stop mixing up different levels for individual ones.
    It probably hasn't had a firmware update in a year.
    I can't show any evidence of problem yet as I have been waiting all day for customer to get in touch with me, which they did not (it now being after 5 on a friday, no chance)
    It could literally turn out to be something completely different, such as problem with PC or Adobe yet, I haven't been given enough details of the problem.
    Also odd story, I was taught nearly 10 years ago to do Firmware by SD card only, engine and system first then all the others after, leave doors open to prevent sc codes etc, unplug fax and ethernet cables to prevent info coming in. I was speaking to some top Ricoh specialist on a call out over a year ago when IMC were still kind of new, I asked him about auto update firmware and how they work if it needs to be plugged in via ethernet, what if someone sends print job and kills the machine. He literally laughed and said 'what are you talking about that has never happened' and acted like all these things I was taught were just a myth.
    Obviously I still carried on doing firmware the way I was taught but does make me wonder...

  3. #13
    Service Manager 1,000+ Posts
    Firmware without SD card


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    Re: Firmware without SD card

    Just turn on Auto Remote Firmware Update (ARFU) and be done with it. SP5886-111 to 1

  4. #14
    Geek Extraordinaire 2,500+ Posts KenB's Avatar
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    Re: Firmware without SD card

    Quote Originally Posted by anothertech View Post
    Just turn on Auto Remote Firmware Update (ARFU) and be done with it. SP5886-111 to 1
    That doesn't work so hot if the machine doesn't have Internet access, which is all too common.
    “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

  5. #15
    Product specialst support marvin-vegan's Avatar
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    Re: Firmware without SD card

    Quote Originally Posted by JayPaul View Post
    They actually don't do individual ones such as scanner pcl and printer etc on the IMC machines (unless I just can't see it on UK version) there are a few but mainly they stopped and only do Packages now so engineers stop mixing up different levels for individual ones.
    As I said before, you have to download pkg file and then manually unpack (it's basically a TAR container - Total Commander or Winrar can open it).
    Inside you will find compo.txt file (containing description of modul name, version and piecemark) and below the ZIP file (TARGZIP) firm.tgz (again total commander/winrar will open) - this one contains tens of file. Mixture of android apps and GW modules (printer, system/copy, network support, etc)

  6. #16
    Service Manager 1,000+ Posts
    Firmware without SD card


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    Re: Firmware without SD card

    Quote Originally Posted by KenB View Post
    That doesn't work so hot if the machine doesn't have Internet access, which is all too common.
    He says he wants to remote into the machine, so I figured it has internet.

  7. #17
    Geek Extraordinaire 2,500+ Posts KenB's Avatar
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    Re: Firmware without SD card

    Quote Originally Posted by anothertech View Post
    He says he wants to remote into the machine, so I figured it has internet.
    Not necessarily.

    He may be accessing the WIM using the customer's intranet, meaning he could get on a remote session with a user's PC, then get to the machine from there; it's something I do all the time.
    “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

  8. #18
    Service Manager 5,000+ Posts
    Firmware without SD card

    copier tech's Avatar
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    Re: Firmware without SD card

    Quote Originally Posted by JayPaul View Post
    Hi all,
    I have a customer who I may need to update firmware on their IMC 4500A. Problem is I'd rather not got there because of current lockdown, if I can do this remotely.
    I was thinking, remote into customers PC using trusty AnyDesk (It is like team viewer) then, browse to copiers IP address, then use remote operation panel to control their touch screen as I enabled it before installation. My question is, if I go into service mode and Firmware, will it update if it is not installed on @remote? As we do not use @remote.
    If not, is there another way I can do the whole thing remotely? The only way I have ever done firmware is via mod/packages on an SD card in slot 2, never needed to do this before.
    Thanks
    You can update the firmware using the package .pkg file remotely via the WIM.

    1.jpg

    Then simply choose the .pkg location on your PC.

    2.jpg
    Attached Images Attached Images
    • File Type: jpg 1.jpg (101.3 KB, 16 views)
    • File Type: jpg 2.jpg (110.9 KB, 16 views)
    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




  9. #19
    Product specialst support marvin-vegan's Avatar
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    Re: Firmware without SD card

    Quote Originally Posted by copier tech View Post
    [B]You can update the firmware using the package .pkg file remotely via WIM​
    This procedure is not recommended, it will take more than hour to push pkg file via HTTP. From my own experience, this procedure will likely even fail, not complete or stall. And if eventually after hour of uploading, machine will restart and do nothing. If you then visit the firmware section in WIM, there will be red warning at the top of the page stating that fw. upload has failed. Happened to me few times so I completely abandoned this http pushing of 600megabytes.. no way.

    Only working efficient way is to push locally through ftp, takes only a moment and does it right (my previous guide)


    Sent from my iPhone using Tapatalk
    Last edited by marvin-vegan; 01-16-2021 at 07:09 AM.

  10. #20
    Service Manager 5,000+ Posts
    Firmware without SD card

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    Re: Firmware without SD card

    Quote Originally Posted by marvin-vegan View Post
    This procedure is not recommended, it will take more than hour to push pkg file via HTTP. From my own experience, this procedure will likely even fail, not complete or stall. And if eventually after hour of uploading, machine will restart and do nothing. If you then visit the firmware section in WIM, there will be red warning at the top of the page stating that fw. upload has failed. Happened to me few times so I completely abandoned this http pushing of 600megabytes.. no way.

    Only working efficient way is to push locally through ftp, takes only a moment and does it right (my previous guide)


    Sent from my iPhone using Tapatalk
    I agree the .pkg file is rather large so takes ages, fasted & safest way is to update at the device via SD card or USB (on the IMC models)

    On the older models updating using the individual .rfu files took longer but each file was small in size but all grouped as one file as they are now.
    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




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