Originally Posted by
marvin-vegan
You can push the package firmware through the WIM remotely once you are connected to customer computer. But package file is about 600MB big, so it is not recomended. Instead there is a trick. If you rename the .pkg suffix to .rfu, you can upload this big file via FTP connection. Doing so in the LAN network will take only a while (depends on 100mbit/1Gbit network).
If you can, test it first by yourself in lab environment, to see the process.
Remote update is always tricky and bit risky because somebody can turn the machine off and so on.
Another safer way is to use Application Site. As admin, there is possibility to update the firmware from the Appsite menu from panel as user.
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