First check, whether your SD card is accepted by the machine: Try to scan using panel smart app for scanning to USB/SD card. Then try to export SMC data by 5-992-002 (execute). Remember, you have to put SD card to second port, the lower one. Same goes for debug-log. It should be run from GW controller SD card slot, not the Android panel.
And secondly, you may not be aware of that, but for new models there is possibility to obtain debug log via WIM:
Just add this URL after the HTTP(s) in the browser
Code:
web/entry/dif/websys/direct/getSysInfo.cgi
example: http://192.168.1.100/web/entry/dif/w...getSysInfo.cgi
remote_logs.jpg
Then you have to specify the date of error occurrence and run the script. As output - you will have the same file as in case of SD card. Containing SMC + debug in one file..
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