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  1. #1
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    Ricoh mpc5503 paper mismatched

    Hello All,

    I have a customer Ricoh mpc5503 showing "paper mismatched" whenever a printing job is sent through bypass from the computer system. For example send A3 plain paper from computer system, machine says load A3 paper, after inserting A3 paper, SRA3 shows on the printer screen and doesn't print. I've tried uninstall print driver and install latest drive still the same. Is there a way out of this mess???

  2. #2
    Field Supervisor 500+ Posts
    Ricoh mpc5503 paper mismatched

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    Re: Ricoh mpc5503 paper mismatched

    Maybe the paper size detection is not working properly. Try to set A3 manualy in User Tools/ Paper Tray Settings.

  3. #3
    Service Manager 1,000+ Posts
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    Re: Ricoh mpc5503 paper mismatched

    paper type, size and weight needs to be the same both on the pc document and printer tray paper set up.
    If not, that is the error it will show.

  4. #4
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    Re: Ricoh mpc5503 paper mismatched

    Please is there a way I can make the auto detect work properly?

  5. #5
    Field Supervisor 500+ Posts Gift's Avatar
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    Re: Ricoh mpc5503 paper mismatched

    I'd bet the harness in the bypass tray is broken. Check the sensors via input check SP. Replacing it is not fun IIRC. You might be able to bypass the problem if you set the paper size manually or enable "auto-continue" in user tools -> printer -> system.

  6. #6
    Senior Tech 250+ Posts luca72's Avatar
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    Re: Ricoh mpc5503 paper mismatched

    Quote Originally Posted by Pixtech Frameworks View Post
    Hello All,

    I have a customer Ricoh mpc5503 showing "paper mismatched" whenever a printing job is sent through bypass from the computer system. For example send A3 plain paper from computer system, machine says load A3 paper, after inserting A3 paper, SRA3 shows on the printer screen and doesn't print. I've tried uninstall print driver and install latest drive still the same. Is there a way out of this mess???
    you have try to set in printer setting on user tools (continue>immediately)?

  7. #7
    Retired 10,000+ Posts slimslob's Avatar
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    Re: Ricoh mpc5503 paper mismatched

    Quote Originally Posted by Gift View Post
    I'd bet the harness in the bypass tray is broken. Check the sensors via input check SP. Replacing it is not fun IIRC. You might be able to bypass the problem if you set the paper size manually or enable "auto-continue" in user tools -> printer -> system.
    I have had that with Cxx03 as well as with C4502/C5502. There is a sensor with a flag actuator that is used to determine the paper length, i.e. A4 wide edge feed not covered and A3 covered. I have had the problem be a bad sensor, a bad actuator and a broken lead in the harness going to the sensor. The sensor and the actuator are not super difficult but with the harness I suggest you replace the entire manual feed table and save some headaches.

  8. #8
    Service Manager 5,000+ Posts
    Ricoh mpc5503 paper mismatched

    copier tech's Avatar
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    Re: Ricoh mpc5503 paper mismatched

    Quote Originally Posted by Pixtech Frameworks View Post
    Hello All,

    I have a customer Ricoh mpc5503 showing "paper mismatched" whenever a printing job is sent through bypass from the computer system. For example send A3 plain paper from computer system, machine says load A3 paper, after inserting A3 paper, SRA3 shows on the printer screen and doesn't print. I've tried uninstall print driver and install latest drive still the same. Is there a way out of this mess???
    From the copy screen does the bypass show the correct size, in your case A3?


    Let us eat, drink, and be merry, because tomorrow we may die!

    www.copierfirmware.co.uk

  9. #9
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    Re: Ricoh mpc5503 paper mismatched

    No, it doesn't show the correct paper size

  10. #10
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    Re: Ricoh mpc5503 paper mismatched

    No, I've not.

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