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Good afternoon guys ...hope you all are well...
I have a problem on a MP9003 Ricoh...the machine gives a message on the control panel after each copy job...
An error has occurred
Thats it you press exit on the message and you can copy again??
No SC codes ,no Software codes and no jams... absolutely nothing...but still after each copy it throws the message out???
Has anyone came across this problem and what was the solution?
then in the system smc you do not find any stored sc code?Originally Posted by hjvolschenk
Hi there...thanks for reply.
No that is the brain bender.There is none what so ever and I did clear all Sc error counter and went through the smc report.
Only thing it says on the screen after making a copy..."An error has occured"
And like stated before no abnormalities ecxept for the message
You could try to restore the factory defaults for the copier system settings. This has worked on other models. Check that the edit settings for the copier margins are set to default.
Check the setting of SP5875-001 and SP5875-002. If both are 0, change SP5875-001 to 1 and see if a SC is then displayed the next time.
Is the Copy Screen the default function? If not the error could be a Level B error occurring when the screen returns to the default function.
One other thing that can occasionally happen when multiple timeouts are set the to the same value is the energy saver system becomes confused and throws a non specific error displays. Set energy saver to at least 5 seconds after function time out. If you are using any type of authentication, set auto logout to at least 5 seconds before function time out.
What about if you try a scan or print, does it only happen when doing a copy?
Have you tried updating the firmware?
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Can you video this please, fascinated!
Could try clearing copier application in nvram also my be java error have you any additional software installed
Regards Mark
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If you press the "check status" key on the control panel, maybe it will tell in what function the error is occurring.
NEVER ASSUME ANYTHING
I'm a little late to the party on this thread, but I have a solution. I had an MP C4504ex that would display, "An error has occurred" after pressing the start key on the default Copy function. Both quick copy and classic copy functions worked perfectly. I performed a package firmware but that did not fix anything. So, I did a Memory Clear Copier Application SP5801-06 and voila, it worked!!
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