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  1. #1
    Service Manager 1,000+ Posts fshead's Avatar
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    customer moved and want to use a cell phone hot spot to print/scan?

    greetings to all and hope we are still safe/sane when this is behind us..

    I took a call from a law firm that i use to service and they moved into a small office.
    They have no internet and want to print/scan via "hot spot" on their phone?
    Is this even feasible?

    If they have internet via PCs can I connect PCs to a 5 port switch and then connect the printers?
    Or does using a wifi extended make sense and if so how would you link it to a hotspot?
    I have not gone in person as I have avoided nyc with all the criminals now doing as they please..

  2. #2
    Service Manager 1,000+ Posts fshead's Avatar
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    Re: customer moved and want to use a cell phone hot spot to print/scan?

    the models of the machines are MPC4503 and MPC401 with SOP which i never connect via wireless.

  3. #3
    Technician Jessetech's Avatar
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    Re: customer moved and want to use a cell phone hot spot to print/scan?

    Verizon has a 4g router type of data connector I thinks it's subscription base and than you connect to a switch

  4. #4
    Field Supervisor 500+ Posts
    customer moved and want to use a cell phone hot spot to print/scan?


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    Re: customer moved and want to use a cell phone hot spot to print/scan?

    I have connected an MPC 2503 to 2 computers with a 5 port switch in the past with no internet at all.
    The only thing I remember is that it ended up with a 169.254.xxx.xxx IP address, but it was able to print and scan fine.
    Are they trying to print from their phones, or just use them for internet access?

  5. #5
    Service Manager 2,500+ Posts
    customer moved and want to use a cell phone hot spot to print/scan?

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    Re: customer moved and want to use a cell phone hot spot to print/scan?

    Interesting problem. I have never had a reason to use my cell phone as a mobile hotspot but was shown how to make it happen.

    Obviously, the customer could incur some high data charges. The request might be a temporary work around until a internet service provider shows up.

    I suspect your copiers need to each have an optional wifi accessory installed if still available. Both copiers are now discontinued and the accessories are likely expensive and not user friendly to install by 2021 standards.

  6. #6
    Service Manager 1,000+ Posts fshead's Avatar
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    Re: customer moved and want to use a cell phone hot spot to print/scan?

    Quote Originally Posted by copyaction View Post
    I have connected an MPC 2503 to 2 computers with a 5 port switch in the past with no internet at all.
    The only thing I remember is that it ended up with a 169.254.xxx.xxx IP address, but it was able to print and scan fine.
    Are they trying to print from their phones, or just use them for internet access?

    I never tried not using internet to connect print/scan.
    They were configured to scan to email via gmail SMTP settings.
    I am not a big I PHONE guy and use my cell for WAZE and texts/calls.
    Just never got into looking at such a small screen unless needed..
    So w/out internet how do you scan?SMB?

  7. #7
    Service Manager 1,000+ Posts fshead's Avatar
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    Re: customer moved and want to use a cell phone hot spot to print/scan?

    Quote Originally Posted by SalesServiceGuy View Post
    Interesting problem. I have never had a reason to use my cell phone as a mobile hotspot but was shown how to make it happen.

    Obviously, the customer could incur some high data charges. The request might be a temporary work around until a internet service provider shows up.

    I suspect your copiers need to each have an optional wifi accessory installed if still available. Both copiers are now discontinued and the accessories are likely expensive and not user friendly to install by 2021 standards.
    I have learned the right way to do things is not always what a customer sees..
    They rather "think" they are saving money............

  8. #8
    Field Supervisor 500+ Posts
    customer moved and want to use a cell phone hot spot to print/scan?


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    Re: customer moved and want to use a cell phone hot spot to print/scan?

    Quote Originally Posted by fshead View Post
    I never tried not using internet to connect print/scan.
    They were configured to scan to email via gmail SMTP settings.
    I am not a big I PHONE guy and use my cell for WAZE and texts/calls.
    Just never got into looking at such a small screen unless needed..
    So w/out internet how do you scan?SMB?
    Yes it was scan to folder.

  9. #9
    Retired 10,000+ Posts slimslob's Avatar
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    Re: customer moved and want to use a cell phone hot spot to print/scan?

    Quote Originally Posted by fshead View Post
    greetings to all and hope we are still safe/sane when this is behind us..

    I took a call from a law firm that i use to service and they moved into a small office.
    They have no internet and want to print/scan via "hot spot" on their phone?
    Is this even feasible?

    If they have internet via PCs can I connect PCs to a 5 port switch and then connect the printers?
    Or does using a wifi extended make sense and if so how would you link it to a hotspot?
    I have not gone in person as I have avoided nyc with all the criminals now doing as they please..
    Are they going to purchase phone to dedicate as this "hot spot"? Might be less expensive for them to purchase a 5 port switch with wireless AP.

  10. #10
    Service Manager 1,000+ Posts fshead's Avatar
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    Re: customer moved and want to use a cell phone hot spot to print/scan?

    HI
    I dont know and almost dont care..
    I hate doing things ass backwards..
    I spent time yesterday trying to talk the secretary who has no computer knowledge
    through connecting up a PC to print to..
    I never the full story till I exhaust every normal option and then find out there is no
    internet access there....
    You know how customers are they see a scan button and just by hitting it it should scan...........

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