Ricoh MP2555 Fax to network destination issue

[copyaction]

Customer’s IT guy says they set up the fax forwarding and it works, then the next day it is printing faxes again.
Any idea if this is a known issue or something I can look for if I go check it out.
They had it set up on their previous MP 2851 with no problem.
Thanks

[slimslob]

There are 2 steps to properly setup Fax forward.

1. Setup the forwarding to either folder or email
2. Turn off printing

If the forwarding destination is not available when a fax comes in, like overnight and the computer that the folder is on is off, it will then print the Fax.