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Likes: Originally Posted by Mark Bbb
Ever notice that most light bulbs blow when you turn it on?
Turning on - any device - stresses that device very differently than when it’s just running.
Dislikes: 0
Ever notice that most light bulbs blow when you turn it on?
Turning on - any device - stresses that device very differently than when it’s just running.
We had 4 cases the last 3 months, and always the same: noting else damaged but the MFP.Agreed. I've seen lightening strikes take out some things but others were fine. Write it off as an Act of God and move on instead of trying to explain it.
I like to inform customer about such matters, even when it is an insurance matter.
And also, it's my curiosity to know the reason of things.
But if you guys don't know the answer, well that's just fine by me...
I will ask the expert, perhaps he can give a logical explanation.
I'd be careful to jump to a conclusion based on a very small sample size. You're assuming that MFP's are more susceptible to a power surge than other devices but in my experience that hasn't been the case.
I suspect that the reason no one is giving you the answer that you seek is because it doesn't exist. In my opinion, you're trying to find an answer to something that's in your head.
EDIT: And why are you experiencing all these power surges at different locations? Or is it only at a single location?
How many of those PCs and other devices are plugged into surge suppressors or outlet strips that have surge protection built in? Some, if not most of the PCs may even be plugged into a UPS so that the users can save what they were working on and then power their computers down normally. Those devices cannot be used with most MFPs as the MFPs drawer more current that those can handle.
The damaged machines were all at different locations. sc543 leaves no doubt what is the cause after a power failure.
After a power failure insurance companies describes such damaged machine as 'strictly unreliable'.
It seems to me you don't even know this description at all and why they describe it like that.
Well, I'm sorry for that.
Take this for what it's worth, but if I were in your shoes and I'm experiencing all of these "power" problems, the first thing I'd do is install some type of voltage monitor in order to:
a.) verify the problem
and
b.) see what other information that I could glean like the time of day it's happening and what the voltage actually is at the time of the problem.
What have you actually done to address the problem besides wondering why it's not affecting other devices?
All the problems where know related issues, like road workers who had pulled over a current cable in the street. Or a factory in old buildings.... I admit, it is a coincidence that we had 4 so quick in time...
Okay. Why are you worried about explaining anything to your customer if the cause was a road worker who had pulled over a power cable? Seems pretty simple to explain to me. No? I'm confused.
It's good to be confused, my boy.
Then God will shine his light onto your dark path...
Pray, my boy, and you will see him shining above the troubled waters ...
Rise up, rise up, rise up...
I'm sorry. You must overlook my confusion. You say that a road worker pulled down a power line. It probably caused power outage to many homes and businesses at the time and you're worried about explaining to your customer why it didn't affect more devices in their office. That's what I call being productive. I've learned so much. lol
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