Results 1 to 7 of 7
  1. #1
    Field Supervisor 500+ Posts
    Join Date
    Jun 2009
    Location
    /Florida
    Posts
    552
    Rep Power
    39

    Smart panel some apps missing

    Had a technician do service mode 5-761-1 now display really miss up. i try looking in service manual and it is not listed and look in smart panel service manual nothing there either. does some one know how to reset smart panel back to factory settings
    thanks

  2. #2
    Professional Moron 2,500+ Posts TonerMunkeh's Avatar
    Join Date
    Apr 2008
    Location
    Shitsville, UK
    Posts
    3,852
    Rep Power
    108

    Re: Smart panel some apps missing

    You have to go into recovery mode. Make sure the panel is in NORMAL startup mode then reboot it. If all the icons come back, joy. If not:

    Power off machine, press and hold EX1 and EX3. When the screen first starts displaying the blue horizon, switch to EX1 and EX2. It takes a couple of attempts to get it right the first time. Go to factory reset. That will take a minute or so then you have to reload all the apps downloaded from My-ricoh.

  3. #3
    Field Supervisor 500+ Posts
    Join Date
    Jun 2009
    Location
    /Florida
    Posts
    552
    Rep Power
    39

    Re: Smart panel some apps missing

    try no luck will have to do factory reset thanks for help

  4. #4
    Retired 10,000+ Posts
    Smart panel some apps missing

    slimslob's Avatar
    Join Date
    May 2013
    Location
    Bakersfield, CA
    Posts
    34,132
    Rep Power
    989

    Re: Smart panel some apps missing

    You should also download the SOP designer tool and load it on your service laptop. It can be used to backup customer panel configurations.

  5. #5
    Service Manager 5,000+ Posts
    Smart panel some apps missing

    copier tech's Avatar
    Join Date
    Jan 2014
    Location
    London
    Posts
    7,531
    Rep Power
    182

    Re: Smart panel some apps missing

    Quote Originally Posted by COPIERMAN View Post
    try no luck will have to do factory reset thanks for help
    If the machine has an older package firmware installed updating to a later package will automatically re-install all the default apps.


    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




  6. #6
    Copier Technician 1,000+ Posts
    Smart panel some apps missing

    mga's Avatar
    Join Date
    Dec 2010
    Location
    london
    Posts
    1,393
    Rep Power
    135

    Re: Smart panel some apps missing

    Quote Originally Posted by COPIERMAN View Post
    Had a technician do service mode 5-761-1 now display really miss up. i try looking in service manual and it is not listed and look in smart panel service manual nothing there either. does some one know how to reset smart panel back to factory settings
    thanks
    What smart panel screen is it or machine it's on
    Regards Mark

    FOR TRADE AND END USER SERVICE CALLS PLEASE VISIT WEB SITE FOR CONTACT DETAILS. COVERING GREATER LONDON {UK} AND ALL SURROUNDING COUNTIES.

    RICOH, CANON, KYOCERA, KONICA, SHARP, HP/SAMSUNG BROTHER, LEXMARK.

    https://copierservices.simdif.com

  7. #7
    Copier Technician 1,000+ Posts
    Smart panel some apps missing

    mga's Avatar
    Join Date
    Dec 2010
    Location
    london
    Posts
    1,393
    Rep Power
    135

    Re: Smart panel some apps missing

    Quote Originally Posted by COPIERMAN View Post
    Had a technician do service mode 5-761-1 now display really miss up. i try looking in service manual and it is not listed and look in smart panel service manual nothing there either. does some one know how to reset smart panel back to factory settings
    thanks
    I think that in factory service mode help this helps
    Attached Files Attached Files
    Regards Mark

    FOR TRADE AND END USER SERVICE CALLS PLEASE VISIT WEB SITE FOR CONTACT DETAILS. COVERING GREATER LONDON {UK} AND ALL SURROUNDING COUNTIES.

    RICOH, CANON, KYOCERA, KONICA, SHARP, HP/SAMSUNG BROTHER, LEXMARK.

    https://copierservices.simdif.com

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here