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  1. #1
    Senior Tech 250+ Posts
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    Smart panel some apps missing

    Had a technician do service mode 5-761-1 now display really miss up. i try looking in service manual and it is not listed and look in smart panel service manual nothing there either. does some one know how to reset smart panel back to factory settings
    thanks

  2. #2
    Professional Moron 2,500+ Posts TonerMunkeh's Avatar
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    Re: Smart panel some apps missing

    You have to go into recovery mode. Make sure the panel is in NORMAL startup mode then reboot it. If all the icons come back, joy. If not:

    Power off machine, press and hold EX1 and EX3. When the screen first starts displaying the blue horizon, switch to EX1 and EX2. It takes a couple of attempts to get it right the first time. Go to factory reset. That will take a minute or so then you have to reload all the apps downloaded from My-ricoh.

  3. #3
    Senior Tech 250+ Posts
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    Re: Smart panel some apps missing

    try no luck will have to do factory reset thanks for help

  4. #4
    Retired 10,000+ Posts slimslob's Avatar
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    Re: Smart panel some apps missing

    You should also download the SOP designer tool and load it on your service laptop. It can be used to backup customer panel configurations.

  5. #5
    Service Manager 5,000+ Posts
    Smart panel some apps missing

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    Re: Smart panel some apps missing

    Quote Originally Posted by COPIERMAN View Post
    try no luck will have to do factory reset thanks for help
    If the machine has an older package firmware installed updating to a later package will automatically re-install all the default apps.


    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




  6. #6
    Copier Technician 1,000+ Posts
    Smart panel some apps missing

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    Re: Smart panel some apps missing

    Quote Originally Posted by COPIERMAN View Post
    Had a technician do service mode 5-761-1 now display really miss up. i try looking in service manual and it is not listed and look in smart panel service manual nothing there either. does some one know how to reset smart panel back to factory settings
    thanks
    What smart panel screen is it or machine it's on

  7. #7
    Copier Technician 1,000+ Posts
    Smart panel some apps missing

    mga's Avatar
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    Re: Smart panel some apps missing

    Quote Originally Posted by COPIERMAN View Post
    Had a technician do service mode 5-761-1 now display really miss up. i try looking in service manual and it is not listed and look in smart panel service manual nothing there either. does some one know how to reset smart panel back to factory settings
    thanks
    I think that in factory service mode help this helps
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