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  1. #11
    Service Manager 2,500+ Posts tsbservice's Avatar
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    Thumbs up Re: No options in system settings

    Quote Originally Posted by Debs1964 View Post
    If I was on site, working on the device, I think this is what I would be doing, but, as I知 on the remote assist helpdesk at the moment, I just want to find what痴 causing this as I知 pretty certain I will be speaking to this customer again
    Yes gut feeling. Or call it The Force
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  2. #12
    Retired 10,000+ Posts slimslob's Avatar
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    Re: No options in system settings

    Quote Originally Posted by Debs1964 View Post
    If I was on site, working on the device, I think this is what I would be doing, but, as I知 on the remote assist helpdesk at the moment, I just want to find what痴 causing this as I知 pretty certain I will be speaking to this customer again
    It is a pain when you can't be hands on.

  3. #13
    Service Manager 2,500+ Posts tsbservice's Avatar
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    Re: No options in system settings

    Quote Originally Posted by slimslob View Post
    It is a pain when you can't be hands on.
    Absolutely. We have something called remote panel. It's literally as you're sitting in front of the machine and touching panel.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  4. #14
    Master Of The Obvious 10,000+ Posts
    No options in system settings

    blackcat4866's Avatar
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    Re: No options in system settings

    It's just so much easier to make those changes via the web interface, I wouldn't do it any other way. Like editing the addressbook: Sure you can use those itty bitty buttons on the panel, or you can use your comfortable, full sized keyboard. Why do it any other way? =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  5. #15
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    Re: No options in system settings

    If this is ex demo they have locked down the machine admin for some stupid reason and made multiple administrators for this particular device.

    I would suggest you login as a supervisor, change all passwords and start from scratch by creating 1 administrator that has access to machine, network and user administration

  6. #16
    Service Manager 1,000+ Posts Debs1964's Avatar
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    Re: No options in system settings

    OK, so the answer is really strange.
    The device hadn't been fully unpacked as it's the trial device for a big roll out in a hospital, so it was delivered to IT just for them to set it up to see the best, and easiest, way to set these up on the network. The scanner locks were still in place, he emailed me this morning to say all the options reappeared once the scanner locks were removed, and it was rebooted. I cannot see how that had any bearing on it
    There are 10 types of people in this world, those who understand binary maths and those who don't

  7. #17
    Retired 10,000+ Posts slimslob's Avatar
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    Re: No options in system settings

    Quote Originally Posted by Debs1964 View Post
    OK, so the answer is really strange.
    The device hadn't been fully unpacked as it's the trial device for a big roll out in a hospital, so it was delivered to IT just for them to set it up to see the best, and easiest, way to set these up on the network. The scanner locks were still in place, he emailed me this morning to say all the options reappeared once the scanner locks were removed, and it was rebooted. I cannot see how that had any bearing on it
    Being unable ti move the scanner to do the white reference it never completed power on self test.

  8. #18
    Service Manager 2,500+ Posts tsbservice's Avatar
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    Re: No options in system settings

    Quote Originally Posted by slimslob View Post
    Being unable ti move the scanner to do the white reference it never completed power on self test.
    I wonder how it didn't code out in this situation.
    Yes gotta love customers
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  9. #19
    Master Of The Obvious 10,000+ Posts
    No options in system settings

    blackcat4866's Avatar
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    Re: No options in system settings

    Do anyone ever actually read the setup instructions? Every enduser setup machine I know of still had the scanner locks in it, sometimes accompanied by scanner damage. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

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