Technical Service and Support (Octopus)

[dave w]

Just a quick question

Is it just me that is having a problem waiting for access to the new portal?

We are a small ricoh dealer and have had no issues with the my-ricoh site in the passed, I have had no email allowing me access after I request it.

Anybody else having same issue?

Thanks in advance
Dave

[Zeldaman]

Hi there!
Welcome to the club! We´r 3 Ricoh-Techs in our shop and are waiting now for 2 weeks to get an access.
Greetings...

[Gift]

Yeah, still working on that but there's so much other stuff going on right know. 2 of my collegues got their account managed. I'd suggest you better get in touch with ricoh.

[luca72]

Just a quick question

Is it just me that is having a problem waiting for access to the new portal?

We are a small ricoh dealer and have had no issues with the my-ricoh site in the passed, I have had no email allowing me access after I request it.

Anybody else having same issue?

Thanks in advance
Dave

yes, me too, it sucks, it works in fits and starts, but I expected it, it's a tradition

[MBZ6301]

We are a small ricoh dealer and have had no issues with the my-ricoh site in the passed, I have had no email allowing me access after I request it.

Same situation, being a small dealer. We've got ours working however since it's launch it seems impossible to get older firmware packages. The my-ricoh deeplink sends you to a blank page, and Octopus hasn't got any of the old stuff..

Might be a pain for those archaic customers looking to set up scan to folder.

[copier tech]

The My-Ricoh site will still be active until May while they iron out a few teething issue with Octopus access.

However the DeepLink is currently down they’re working on that too!

[barratec]

Me too!

[copytrust]

Same thing man......They told us to be patient but its already 3-4 weeks i think

[mga]

Same here problems with both technical site also @remote is also down if anyone need any information or firmware etc just ask I'm quite up to date.

[dave w]

Well at least its not personal and not just me

they better sort it out quickly as the my-ricoh site now does not have any firmware links active, I even tried a IMC 2500 firmware link and no luck.

Lets hope they sort it out soon.

Thanks all

Dave