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  1. #1
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    ricoh mp 3350 unable to detect in android connector after phone restore

    i have a ricoh aficio mp 3350. it was setup to print from the ricoh smart device connector app on my android phone. other reasons required me to factory reset and restore my phone. now the ricoh smart device connector app cannot find or connect to the printer. i have tried using the IP manually input into the app. the printer still works with windows 10 computers. i printed from the app yesterday before the phone reset.

  2. #2
    Trusted Tech 50+ Posts copytrust's Avatar
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    Re: ricoh mp 3350 unable to detect in android connector after phone restore

    I dont think the MP3350 is on the compatible models for the smart device you can check on this link to see.


    RICOH Smart Device Connector | Global | Ricoh
    24 years on ricoh machines and counting

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    Re: ricoh mp 3350 unable to detect in android connector after phone restore

    Quote Originally Posted by copytrust View Post
    I dont think the MP3350 is on the compatible models for the smart device you can check on this link to see.


    RICOH Smart Device Connector | Global | Ricoh
    compatibility? it worked yesterday! on the same version of the app.

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    Trusted Tech 50+ Posts copytrust's Avatar
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    Re: ricoh mp 3350 unable to detect in android connector after phone restore

    Quote Originally Posted by johnwayne View Post
    compatibility? it worked yesterday! on the same version of the app.

    Yes it did, and today you download the new version of the connector and now it does not support the machine anymore.
    24 years on ricoh machines and counting

  5. #5
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    ricoh mp 3350 unable to detect in android connector after phone restore

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    Re: ricoh mp 3350 unable to detect in android connector after phone restore

    Quote Originally Posted by johnwayne View Post
    compatibility? it worked yesterday! on the same version of the app.
    At a minimum, Your machine requires the Postscript 3 language option to make it compatible.
    If you're saying that it worked previously, then I'm assuming that it did.
    Not that it will mean much to you (but it will to others), I've have used the Ricoh Connector App in the past on old machines like the MP201, and so long as they have PS3 installed, they worked despite not being on the "compatible device list", but it may have also been an older version of it. I currently have an SP C430 connected and printing with the App as well.
    However, there are obviously no guarantees, and since your machine is otherwise functionally fine, then there is NO ISSUE with the machine itself - you have a Device/ APP compatibility issue that was never designed to work with this old machine, and BTW there are also TONS of other 3rd party Apps that will work, with a little trial and error.
    You're trying to make a 2008 model machine play nicely with a 2021 App that was never designed to specifically work with it.
    Don't hate the player. Hate the game.
    Last edited by sandmanmac; 04-28-2021 at 08:43 PM.

  6. #6
    Retired 10,000+ Posts slimslob's Avatar
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    Re: ricoh mp 3350 unable to detect in android connector after phone restore

    Quote Originally Posted by johnwayne View Post
    compatibility? it worked yesterday! on the same version of the app.
    Is there a possibility that yesterday you connected by IP address which does not use any of the SOP resources. It only requires that you are connected to the local WiFi network, not the SOP WiFi. Looking at what is in the title of this thread, it is possible that the phone restore erased the pass code needed to connect to the company network.

  7. #7
    Service Manager 2,500+ Posts
    ricoh mp 3350 unable to detect in android connector after phone restore

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    Re: ricoh mp 3350 unable to detect in android connector after phone restore

    Quote Originally Posted by slimslob View Post
    Is there a possibility that yesterday you connected by IP address which does not use any of the SOP resources. It only requires that you are connected to the local WiFi network, not the SOP WiFi.
    Hey Tim, I'm pretty confident we're talking about connecting his old MP3350 via the Ricoh Connector App to his android phone
    No SOP's involved as far as I can tell.

  8. #8
    Copier Technician 1,000+ Posts
    ricoh mp 3350 unable to detect in android connector after phone restore

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    Re: ricoh mp 3350 unable to detect in android connector after phone restore

    Quote Originally Posted by johnwayne View Post
    i have a ricoh aficio mp 3350. it was setup to print from the ricoh smart device connector app on my android phone. other reasons required me to factory reset and restore my phone. now the ricoh smart device connector app cannot find or connect to the printer. i have tried using the IP manually input into the app. the printer still works with windows 10 computers. i printed from the app yesterday before the phone reset.
    I think you will find the MP3350 is no longer supported.
    Make sure you on the same WiFi network as the copier for your mobile
    Regards Mark

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  9. #9
    Field Supervisor 500+ Posts Zaxxon's Avatar
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    Re: ricoh mp 3350 unable to detect in android connector after phone restore

    “It worked yesterday” I guess there are no rules for when things fails.

    Summarized: Things works until the don’t

    Call your Ricoh tech.
    Please start you post with brand, model, problem.

  10. #10
    Service Manager 1,000+ Posts Gift's Avatar
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    Re: ricoh mp 3350 unable to detect in android connector after phone restore

    Can you see the web interface on your phone? If not check your wlan settings.

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