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  1. #1
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    IMC3500 Duplex jam

    IMG_8193.jpgIMG_8193.jpgHi guys,

    Got this weird duplex jams on this IMC

    When doing a couple of duplex prints or copies, no problem.
    however, when a large job of duplex is printed it causes this jam around the 20th output of the print.(?!!)

    It stuck at the duplex turn and entering the heater, see picture.
    It jams every time around that point. (doing more then 20 jobs)

    changed the exit unit, fuser, duplex unit and even the fuser/exit/ drive unit.
    No results . .

    Machine has not reached the 5K yet . .
    There was once a SC622-11, rarely happened.

    Someone seen this before?
    Thanks in advance ,

    Gr George

  2. #2
    Service Manager 1,000+ Posts
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    Re: IMC3500 Duplex jam

    Same problem with normal, good and new paper (not perforated) ?

  3. #3
    Service Manager 1,000+ Posts
    IMC3500 Duplex jam


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    Re: IMC3500 Duplex jam

    What is the jam code?

  4. #4
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    Re: IMC3500 Duplex jam

    Jam code 019

    Quote Originally Posted by anothertech View Post
    What is the jam code?

  5. #5
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    Re: IMC3500 Duplex jam

    Same problem, from every cass.
    A4, A3, doesn't matter . . .

    Quote Originally Posted by Mark Bbb View Post
    Same problem with normal, good and new paper (not perforated) ?

  6. #6
    Senior Tech 250+ Posts dalewb74's Avatar
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    Re: IMC3500 Duplex jam

    Quote Originally Posted by GeorgeBest View Post
    IMG_8193.jpgIMG_8193.jpgHi guys,

    Got this weird duplex jams on this IMC

    When doing a couple of duplex prints or copies, no problem.
    however, when a large job of duplex is printed it causes this jam around the 20th output of the print.(?!!)

    It stuck at the duplex turn and entering the heater, see picture.
    It jams every time around that point. (doing more then 20 jobs)

    changed the exit unit, fuser, duplex unit and even the fuser/exit/ drive unit.
    No results . .

    Machine has not reached the 5K yet . .
    There was once a SC622-11, rarely happened.

    Someone seen this before?
    Thanks in advance ,

    Gr George


    in the service manual you found the SC code that you posted? 622-11 doesn't appear to point to any of the parts that you stated you have replaced.

  7. #7
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    Re: IMC3500 Duplex jam

    That's correct, but the SC622-11 was just indicated one time as I mentioned. Probably incidental

    Quote Originally Posted by dalewb74 View Post
    in the service manual you found the SC code that you posted? 622-11 doesn't appear to point to any of the parts that you stated you have replaced.

  8. #8
    Retired 10,000+ Posts slimslob's Avatar
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    Re: IMC3500 Duplex jam

    Have you even looked in the service manual? I doubt it. Otherwise you wouldn't be calling it a Duplex jam. J019 is a fusing exit jam, that is to sat the lead edge of the paper made it past the rfusing entrance sensor but never made it to the fusing exit sensor. From the picture of the creased sheet of paper just below the bottom of the fusing unit I would say that you have toner caked on the fuser entrance guide plate from using cheap quality supplies. Either that or the guide is not adjusted correctly for the type and weight of paper used.

  9. #9
    Senior Tech 100+ Posts semi's Avatar
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    Re: IMC3500 Duplex jam

    Bridge unit/finisher fitted? Could have wrong style exit rollers fitted to exit unit,cleaning unit could be blocked

  10. #10
    Service Manager 1,000+ Posts
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    Re: IMC3500 Duplex jam

    How long is this machine with that customer, working?
    For i think it's a warranty matter!

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