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  1. #1
    Field Supervisor 500+ Posts digicor's Avatar
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    mpc6004 copies coming out upside down

    When the client prints, okay, copy on glass, okay , use doc feeder in landscape all good, but , in portrait the copies come out facing the wrong way, in other words , when you pick the up out of the tray there the wrong direction, no readable direction, but upside down, the client has to turn them to read them, this is petty, but ive never had this problem, i looked at all the settings, nothing is abnormal, is there something in service mode or web access that would cause this to be default setting???
    weird ,,,
    thanks for any help

  2. #2
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    Re: mpc6004 copies coming out upside down

    I believe there is a setting in user tools called "letterhead setting." Probably it is in copier features.
    That can force the copies to come out the same way as the originals.

  3. #3
    Retired 10,000+ Posts slimslob's Avatar
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    Re: mpc6004 copies coming out upside down

    Landscape and Portrait apply to how you hang a picture on the wall. Feed direction for a copier should be specified as either SEF, Short Edge Feed, or LEF, Long Edge Feed. For SEF documents being fed into the the doc feeder, how they come out in the exit tray depends on whether the top or bottom of the original is the lead edge going into the DF.

  4. #4
    Field Supervisor 500+ Posts digicor's Avatar
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    Re: mpc6004 copies coming out upside down

    okay SEF is coming out backwards, or reverse, LEF is fine, the letterhead setting in not on

  5. #5
    Retired 10,000+ Posts slimslob's Avatar
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    Re: mpc6004 copies coming out upside down

    Quote Originally Posted by digicor View Post
    okay SEF is coming out backwards, or reverse, LEF is fine, the letterhead setting in not on
    Now when they are feeding SEF have they tried feeding the other end as the lead edge?

  6. #6
    Service Manager 2,500+ Posts
    mpc6004 copies coming out upside down

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    Re: mpc6004 copies coming out upside down

    If I'm understanding correctly, then I believe that coincidentally the answer is sort of in your description of the issue. The "readable Direction" setting?
    On classic screen it's at bottom left under "original orientation".
    Change the setting, and set it to default.
    On the "copy" app it's under "other settings"
    (Images not from same machine, but similar)

    Original Settings_1.jpgOriginal Settings_2.jpg

  7. #7
    Field Supervisor 500+ Posts digicor's Avatar
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    Re: mpc6004 copies coming out upside down

    Quote Originally Posted by sandmanmac View Post
    If I'm understanding correctly, then I believe that coincidentally the answer is sort of in your description of the issue. The "readable Direction" setting?
    On classic screen it's at bottom left under "original orientation".
    Change the setting, and set it to default.
    On the "copy" app it's under "other settings"
    (Images not from same machine, but similar)

    Original Settings_1.jpgOriginal Settings_2.jpg
    On classic screen it's at bottom left under "original orientation".
    Change the setting, and set it to default.
    this is defaulted and ive tried it either way, still no change

  8. #8
    Field Supervisor 500+ Posts digicor's Avatar
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    Re: mpc6004 copies coming out upside down

    Quote Originally Posted by slimslob View Post
    Now when they are feeding SEF have they tried feeding the other end as the lead edge?
    yes if i turn the sef the oposite direction in the doc feeder , it comes out like its supposed to..in the exit tray

  9. #9
    Retired 10,000+ Posts slimslob's Avatar
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    Re: mpc6004 copies coming out upside down

    Quote Originally Posted by digicor View Post
    yes if i turn the sef the oposite direction in the doc feeder , it comes out like its supposed to..in the exit tray
    Then the C6004 is functioning properly.

  10. #10
    Field Supervisor 500+ Posts digicor's Avatar
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    Re: mpc6004 copies coming out upside down

    Quote Originally Posted by slimslob View Post
    Then the C6004 is functioning properly.
    this means the document in the doc feeder is up side down...

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