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  1. #1
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    5001: Paper is wrinkled and jammed on the ADF

    I have a problem with ADF ricoh 5000 paper jam, it gets stuck when I pull the paper in, then it gets wrinkled and jammed like in the picture, can you show
    how to fix
    90755aba5998acc6f589.jpg



  2. #2
    Service Manager 10,000+ Posts
    5001: Paper is wrinkled and jammed on the ADF

    Phil B.'s Avatar
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    Re: 5001: Paper is wrinkled and jammed on the ADF

    Quote Originally Posted by phucnguyen View Post
    I have a problem with ADF ricoh 5000 paper jam, it gets stuck when I pull the paper in, then it gets wrinkled and jammed like in the picture, can you show
    how to fix
    90755aba5998acc6f589.jpg



    what's the jam code?

  3. #3
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    Re: 5001: Paper is wrinkled and jammed on the ADF

    I don't know how much the code is because this machine is far away from me but I had to go there to fix a paper jam that my knowledge is limited

  4. #4
    Service Manager 10,000+ Posts
    5001: Paper is wrinkled and jammed on the ADF

    Phil B.'s Avatar
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    Re: 5001: Paper is wrinkled and jammed on the ADF

    Quote Originally Posted by phucnguyen View Post
    I don't know how much the code is because this machine is far away from me but I had to go there to fix a paper jam that my knowledge is limited
    you need the code to be able to know where to look for the problem

  5. #5
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    5001: Paper is wrinkled and jammed on the ADF


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    Re: 5001: Paper is wrinkled and jammed on the ADF

    it seemed, it was a hook or clip

    when they got jammed, they took the leaf, i lifted a few small acetates in the step and there is the problem for not using the "p" bead blue

    you must remove the cap, take out the hook or clip or broken piece of blade.

  6. #6
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    Re: 5001: Paper is wrinkled and jammed on the ADF

    can you suggest me the possible problem in the above situation, thanks

  7. #7
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    Re: 5001: Paper is wrinkled and jammed on the ADF

    Do I have to open the lid right where the wheel is?

  8. #8
    Service Manager 10,000+ Posts
    5001: Paper is wrinkled and jammed on the ADF

    Phil B.'s Avatar
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    Re: 5001: Paper is wrinkled and jammed on the ADF

    Quote Originally Posted by phucnguyen View Post
    can you suggest me the possible problem in the above situation, thanks
    yes something is out of place....

    but the big question is WHAT is the problem.... too many techs replace the clip then a few days later they have to go out again on the same problem .

    you need to look at the ERROR log and determine the ROOT CAUSE of the problem.

    do you have a service manual for this machine

    do you have adf parts

    what are the page counts on the ADF parts?

    are the rollers and belts smooth?

    i doubt it is just a clip out of place.. that would give it SMALL crimp in the paper... not a large one like your small picture shows.

    are you trained on any ricoh products?

  9. #9
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    Re: 5001: Paper is wrinkled and jammed on the ADF

    I don't specialize in ricoh machines but also know how to disassemble this ricoh machine, I was asked by my boss to fix it but I am not sure because this machine is far from where I live

  10. #10
    Service Manager 10,000+ Posts
    5001: Paper is wrinkled and jammed on the ADF

    Phil B.'s Avatar
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    Re: 5001: Paper is wrinkled and jammed on the ADF

    Quote Originally Posted by phucnguyen View Post
    I don't specialize in ricoh machines but also know how to disassemble this ricoh machine, I was asked by my boss to fix it but I am not sure because this machine is far from where I live
    RTFM

    then carry your ass out there and put a set of eyes on the problem. there are MANY things that could be the reason for the problem.

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