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  1. #1
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    Ricoh Mp c2004 SC672-00

    Any ideas as to solving Sc672, heading out to a customer in a few dats time with this issue.

    Regards.

  2. #2
    Service Manager 10,000+ Posts
    Ricoh Mp c2004 SC672-00

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    Re: Ricoh Mp c2004 SC672-00

    Quote Originally Posted by tibbs View Post
    Any ideas as to solving Sc672, heading out to a customer in a few dats time with this issue.

    Regards.
    it's covered in the service manual

    http://resolve.winsysdev.com/what-is...ode-sc672.html

  3. #3
    Retired 10,000+ Posts slimslob's Avatar
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    Re: Ricoh Mp c2004 SC672-00

    Quote Originally Posted by Phil B. View Post
    Phil,
    About the link you posted.
    Malwarebytes Browser Guard blocked this website because it may contain pup activity.

    PUPs, or Potentially Unwanted Programs, are programs that may include advertising, toolbars, and pop-ups that are unrelated to the software you downloaded. PUPs often come bundled with other software that you installed.



  4. #4
    Service Manager 10,000+ Posts
    Ricoh Mp c2004 SC672-00

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    Re: Ricoh Mp c2004 SC672-00

    Quote Originally Posted by slimslob View Post
    Phil,
    About the link you posted.
    Malwarebytes Browser Guard blocked this website because it may contain pup activity.

    PUPs, or Potentially Unwanted Programs, are programs that may include advertising, toolbars, and pop-ups that are unrelated to the software you downloaded. PUPs often come bundled with other software that you installed.

    thanks but I got no notice of PUPs from my three checkers.. which one kicked yours ? my malwares didn't pick oy up
    Last edited by Phil B.; 4 Weeks Ago at 02:22 AM.

  5. #5
    Field Supervisor 500+ Posts
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    Re: Ricoh Mp c2004 SC672-00

    It also has nothing to do with codes on copiers.

  6. #6
    Retired 10,000+ Posts slimslob's Avatar
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    Re: Ricoh Mp c2004 SC672-00

    Quote Originally Posted by davel View Post
    It also has nothing to do with codes on copiers.
    Are you saying that you don't want to be warned about possible malicious websites?

  7. #7
    Service Manager 1,000+ Posts
    Ricoh Mp c2004 SC672-00


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    Re: Ricoh Mp c2004 SC672-00

    First thing to do is to update all firmware, don't forget to update the smart operation panel too. Next, turn off Java if it's not being used. If still a problem, try replacing the hard drive and reseating memory dimms.

  8. #8
    Retired 10,000+ Posts slimslob's Avatar
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    Re: Ricoh Mp c2004 SC672-00

    The following is from a bulletin for the 03s but should still be applicable since the service manual for the 04s lists the USB connection as a possible cause.
    SUBJECT: SC CODE 672, 672-11 OR 672-12 OCCURS
    SYMPTOM:
    A Service Code SC672, SC672-11 or SC672-12 occurs.
    CAUSE:
    The Operation Panel communicates with a controller through USB cable and IPU. When the Operation Panel
    cannot communicate with a controller, the Operation Panel displays SC672 or SC672-11 or SC672-12.
    The MFP displays the Service Code constantly or intermittently during a print or copy job. Sometimes after
    rebooting the MFP code clears and appears after some time.
    These are following possibilities or causes:

    • Failure of the USB communication path or Damaged USB connector ( Fig 1 USB harness Part Number D1495225)
    • No response from controller
    • Bad Memory DIMM or IPU
    • Incorrect procedure followed during converting regular operation panel to smart operation panel or vice versa.

    Before spending money replacing anything, try disconnecting from both the controller and the panel and plugging back in.

  9. #9
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    Re: Ricoh Mp c2004 SC672-00

    Thanks much to all of you who has responded and thrown in your suggestions and ideas, i will get back to you guys when get back from visiting the customer.

  10. #10
    Senior Tech 250+ Posts luca72's Avatar
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    Re: Ricoh Mp c2004 SC672-00

    Quote Originally Posted by tibbs View Post
    Any ideas as to solving Sc672, heading out to a customer in a few dats time with this issue.

    Regards.

    it could be the usb cable behind the card, try to disconnect it and "press" it lightly with pliers, so as to make it a little harder to insert, while you're there, clean the contacts between the cards, and update the firmware

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