ricoh sp 4510

[bruce 49dcs]

ok im mostly toshiba but my customer got this little ricoh probably from the it guy i dont know
it called for a pcu drum unit no problem i put in the oem unit and bam it said toner not in correctly so i reinstalled the toner same thing then error code 681-11 so i came home to read the book and it said toner comm error reset error code but it doesnt say how to enter sp mode or what sp mode number to execute went back and the error code was gone so installed a new toner and it went back to saying toner not set right i was afraid to keep trying it because i think the error code will come back
please help i dont know whats wrong or how to get into sp mode and reset code number
thanks in advance
bruce

[slimslob]

SC 681-11 is a Device ID error (No ID chip). Try getting a Genuine Ricoh PCU and toner.

[sandmanmac]

You don't need to get into SP mode to reset that code. You need to fix the problem and reboot the printer.

The problem is likely bent pins on the toner contact inside the printer.
It's generally pretty easy to tell by looking at it if there is a pin or 2 out of position. I've had varying success rates at bending them back. I usually just replace them

[bruce 49dcs]

SC 681-11 is a Device ID error (No ID chip). Try getting a Genuine Ricoh PCU and toner.

they are oem and the toner was working with the old drum

[bruce 49dcs]

You don't need to get into SP mode to reset that code. You need to fix the problem and reboot the printer.

The problem is likely bent pins on the toner contact inside the printer.
It's generally pretty easy to tell by looking at it if there is a pin or 2 out of position. I've had varying success rates at bending them back. I usually just replace them

thnks i did look at them and they seemed fine and making contact and the toner was working with the old drum

[sandmanmac]

Oh my, how often do I hear that in the run of a week?
It would seem to me that everything ever built works until it doesn't.

Good luck

[tonerhead]

These beasts are well known for the bent pins, but you say no. Double/triple check the pins. The toner cartridges are PITA to link to drum unit. When you turn the toner locking lever pay attention to the left of the toner cartridge, the circular piece should cam into the drum. I have seen the right side locked in and the left side not (left side broken) I have been telling customers when time to replace toner, remove drum cartridge and replace the toner outside of machine with drum on a table. It just seems to go back together better that way. I am suspecting that the pins get bent when customer forces toner in and slams the door trying to force it shut. When the toner and drum are in correct position the locking lever moves smoothly. If you are getting resistance, likely they are not in correct position with each other.

The SC code is not permanent that it needs a reset. When toner and drum are seated properly, the code will go away.

[bruce 49dcs]

These beasts are well known for the bent pins, but you say no. Double/triple check the pins. The toner cartridges are PITA to link to drum unit. When you turn the toner locking lever pay attention to the left of the toner cartridge, the circular piece should cam into the drum. I have seen the right side locked in and the left side not (left side broken) I have been telling customers when time to replace toner, remove drum cartridge and replace the toner outside of machine with drum on a table. It just seems to go back together better that way. I am suspecting that the pins get bent when customer forces toner in and slams the door trying to force it shut. When the toner and drum are in correct position the locking lever moves smoothly. If you are getting resistance, likely they are not in correct position with each other.

The SC code is not permanent that it needs a reset. When toner and drum are seated properly, the code will go away.

thanks ill check it again I ordered a new toner to try also