Results 1 to 8 of 8
  1. #1
    Senior Tech 2,500+ Posts
    C5503 SC 681 11-14

    mikadonovan's Avatar
    Join Date
    May 2008
    Location
    Indianapolis, Indiana
    Posts
    2,689
    Rep Power
    80

    C5503 SC 681 11-14

    Hi, All. I hope your day is going well. I am having intermittent 681 codes on a C5503. The manual describes sub codes as a "device error" I know that the sub codes 11-14 point to the offending toner color, but I cannot locate a reference chart anywhere, and I need it to keep from chasing my tail on this one. Can anybody tell me what colors go with codes sc 681-11 to 14? Thanks, Mika.
    Last edited by mikadonovan; 05-24-2021 at 05:28 PM.
    NEVER ASSUME ANYTHING

  2. #2
    Junior Member
    Join Date
    Jan 2019
    Location
    Hälsingland, Sweden
    Posts
    9
    Rep Power
    0

    Re: C5503 SC 681 11-14

    SC No. Level Error Name/Error Condition/Major Cause/Solution
    • When abnormality occurs at cable connection
    • When error notification was received during communication with the
    tag and operation is not resumed after 3 retries.
    There was an error during (wired) communication with the ID chip on the
    toner bottle.
    • Replace the toner bottle.
    SC branch number:
    01, 06, 11, 16, 21, 26, 31, 36: K
    02, 07, 12, 17, 22, 27, 32, 37: M
    03, 08, 13, 18, 23, 28, 33, 38: C
    04, 09, 14, 19, 24, 29, 34, 39: Y

    11=K
    12=M
    13=C
    14=Y


    Think i got this problem with a 3003 one time and it was the chip on the toner in that case.

  3. #3
    Senior Tech 2,500+ Posts
    C5503 SC 681 11-14

    mikadonovan's Avatar
    Join Date
    May 2008
    Location
    Indianapolis, Indiana
    Posts
    2,689
    Rep Power
    80

    Re: C5503 SC 681 11-14

    Quote Originally Posted by Daniel_B81 View Post
    SC No. Level Error Name/Error Condition/Major Cause/Solution
    • When abnormality occurs at cable connection
    • When error notification was received during communication with the
    tag and operation is not resumed after 3 retries.
    There was an error during (wired) communication with the ID chip on the
    toner bottle.
    • Replace the toner bottle.
    SC branch number:
    01, 06, 11, 16, 21, 26, 31, 36: K
    02, 07, 12, 17, 22, 27, 32, 37: M
    03, 08, 13, 18, 23, 28, 33, 38: C
    04, 09, 14, 19, 24, 29, 34, 39: Y

    11=K
    12=M
    13=C
    14=Y


    Think i got this problem with a 3003 one time and it was the chip on the toner in that case.
    Thank you, I appreciate the response. This helps. May I ask where this info came from? I scoured the manual but did not find this.
    NEVER ASSUME ANYTHING

  4. #4
    Copier Technician 1,000+ Posts
    C5503 SC 681 11-14

    mga's Avatar
    Join Date
    Dec 2010
    Location
    london
    Posts
    1,297
    Rep Power
    123

    Re: C5503 SC 681 11-14

    Quote Originally Posted by mikadonovan View Post
    Thank you, I appreciate the response. This helps. May I ask where this info came from? I scoured the manual but did not find this.
    Its in the manual you may have a old manual

  5. #5
    Retired 10,000+ Posts slimslob's Avatar
    Join Date
    May 2013
    Location
    Bakersfield, CA
    Posts
    15,300
    Rep Power
    424

    Re: C5503 SC 681 11-14

    Quote Originally Posted by mikadonovan View Post
    Thank you, I appreciate the response. This helps. May I ask where this info came from? I scoured the manual but did not find this.
    The last digit of the subcode indicates the color when the main code has to do with color. In the Engine Charge/Development codes the manuals does break it down by color. As an example SC312 Charge Roller HVP_CB Output Error. Why the manual writers/proof readers/editors did not carry that same standard into the SC600 code range Engine Communication and Others, I have no idea. I did notice that in the 300 range the order is KCMY and the order in the 600 range is KMCY. The chart that Daniel_B81 posted is at the bottom of the 681 Troubleshooting. I have 2 versions of the Service Manual, one downloaded in September 2013 and the other in May 2016. In the 2013 version the SC Branch table is on the next page. There may have even been a preliminary version.
    SC branch number:
    01, 06, 11, 16, 21, 26, 31, 36: K
    02, 07, 12, 17, 22, 27, 32, 37: M
    03, 08, 13, 18, 23, 28, 33, 38: C
    04, 09, 14, 19, 24, 29, 34, 39: Y

  6. #6
    Service Manager 1,000+ Posts fshead's Avatar
    Join Date
    Jan 2009
    Location
    nyc
    Posts
    2,266
    Rep Power
    73

    Re: C5503 SC 681 11-14

    hi
    I WILL add this that i have had codes that would point to a bad magenta chip and it turns out to be k chip.
    I keep sets of toner chips at the ready just for this dreaded 681- codes.
    You can also pull all 4 toners repower and add one toner at a time till it codes out.

  7. #7
    Senior Tech 2,500+ Posts
    C5503 SC 681 11-14

    mikadonovan's Avatar
    Join Date
    May 2008
    Location
    Indianapolis, Indiana
    Posts
    2,689
    Rep Power
    80

    Re: C5503 SC 681 11-14

    Quote Originally Posted by fshead View Post
    hi
    i have had codes that would point to a bad magenta chip and it turns out to be k chip.
    Thanks, that sucks but it is good to know. I'll keep that in mind. I originally had a magenta error that has not returned since I replaced the cart. The cyan error I recently had has not returned, but it has only been a few days. These codes will go away for a month, then return 2 days in a row, and then disappear for a while. Intermittent issues are a pain.
    NEVER ASSUME ANYTHING

  8. #8
    Senior Tech 250+ Posts luca72's Avatar
    Join Date
    Oct 2017
    Location
    Milano, Italia
    Posts
    408
    Rep Power
    18

    Re: C5503 SC 681 11-14

    Quote Originally Posted by mikadonovan View Post
    Hi, All. I hope your day is going well. I am having intermittent 681 codes on a C5503. The manual describes sub codes as a "device error" I know that the sub codes 11-14 point to the offending toner color, but I cannot locate a reference chart anywhere, and I need it to keep from chasing my tail on this one. Can anybody tell me what colors go with codes sc 681-11 to 14? Thanks, Mika.
    there is probably more than one faulty chip, it happened to me last month on a 2004, two compatible cartridges, but the original ones could also

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here