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  1. #11
    Retired 10,000+ Posts slimslob's Avatar
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    Re: MPC 5504 Ex Service Lock and Changed Passwords

    Quote Originally Posted by Elmo View Post
    Yes that is an option luckily, they have the Birth Certificates , i would prefer to keep the machine with the correct readings as they are to be resold
    do you think you would need to replace both NvRam on the controller and the 1 on the bicu
    Considering costs I woud start with the one on the BCU for just one machine and see,

  2. #12
    Professional Moron 2,500+ Posts TonerMunkeh's Avatar
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    Re: MPC 5504 Ex Service Lock and Changed Passwords

    The nvclear procedure is available on the 04's and it's definitely worth a shot as the machine asks for new passwords for admin and supervisor after restarting.

  3. #13
    Senior Tech 250+ Posts Elmo's Avatar
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    Re: MPC 5504 Ex Service Lock and Changed Passwords

    Quote Originally Posted by TonerMunkeh View Post
    The nvclear procedure is available on the 04's and it's definitely worth a shot as the machine asks for new passwords for admin and supervisor after restarting.
    are you talking about nvclear in factory mode
    when service lock is enabled you cannot get into any sp mode
    I Used To Live To Fix Things Now i Fix Things To Live

  4. #14
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    Re: MPC 5504 Ex Service Lock and Changed Passwords

    Go to admin tools and on one of those pages their is a memory clear tab. Do the HDD and the machine will reset and after it reboots it will ask you to enter the new passwords which we always leave blank.
    It clears most everything but the engine settings which you should never do. This only works for 04 and newer.

  5. #15
    Service Manager 2,500+ Posts
    MPC 5504 Ex Service Lock and Changed Passwords

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    Re: MPC 5504 Ex Service Lock and Changed Passwords

    Quote Originally Posted by kleankopy View Post
    Go to admin tools and on one of those pages their is a memory clear tab. Do the HDD and the machine will reset and after it reboots it will ask you to enter the new passwords which we always leave blank.
    It clears most everything but the engine settings which you should never do. This only works for 04 and newer.
    The reset you're referring to is in Factory SP mode (and it also has nothing to do with the HDD formatting), and the whole point for this thread is that SP mode is locked and not accessible, or we wouldn't even be having this conversation

  6. #16
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    Re: MPC 5504 Ex Service Lock and Changed Passwords

    It's in user tools then admin tools.
    Did one last week that was locked out.
    It's not in sp mode.
    .



    Quote Originally Posted by sandmanmac View Post
    The reset you're referring to is in Factory SP mode (and it also has nothing to do with the HDD formatting), and the whole point for this thread is that SP mode is locked and not accessible, or we wouldn't even be having this conversation

  7. #17
    Service Manager 2,500+ Posts
    MPC 5504 Ex Service Lock and Changed Passwords

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    Re: MPC 5504 Ex Service Lock and Changed Passwords

    Quote Originally Posted by kleankopy View Post
    It's in user tools then admin tools.
    Did one last week that was locked out.
    It's not in sp mode.
    .
    Feel free to provide him/ us the location of that menu item at any time.
    Even if that were the case, the admin password has been changed (which is once again the reason for this thread), so how would you suggest he login to admin tools to access that menu?

  8. #18
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    Re: MPC 5504 Ex Service Lock and Changed Passwords

    Ill check our notes tomorrow how we did it exactly. We had one last week that was all locked out with changed passwords and we got it all cleared.
    I am thinking now we were able to get into the special sp mode and was able to reset password and the had to do the memory clear to get rid of all the other stuff.

  9. #19
    Retired 10,000+ Posts slimslob's Avatar
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    Re: MPC 5504 Ex Service Lock and Changed Passwords

    Quote Originally Posted by kleankopy View Post
    Go to admin tools and on one of those pages their is a memory clear tab. Do the HDD and the machine will reset and after it reboots it will ask you to enter the new passwords which we always leave blank.
    It clears most everything but the engine settings which you should never do. This only works for 04 and newer.
    Here is what I posted a week ago.
    If you were able to use it, Ricoh would not meet the standard of security required by most government agencies in the world.
    I doubt if any government its changed its security requirements for devices on their networks. In fact, if anything they have increased them. It only takes one vulnerable device on a network to make the entire network vulnerable.

  10. #20
    Service Manager 2,500+ Posts
    MPC 5504 Ex Service Lock and Changed Passwords

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    Re: MPC 5504 Ex Service Lock and Changed Passwords

    Quote Originally Posted by kleankopy View Post
    I am thinking now we were able to get into the special sp mode and was able to reset passwords.
    That's exactly how you did it, which brings me back to my original point

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