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  1. #1
    Senior Tech 250+ Posts sharpmind's Avatar
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    SC 362 - No developer in the all development units (IMC 2500)

    Guys, what is the cause when all development units has no developer inside. Is it because the life of the development unit is reached already? Have you encountered this kind of problem?

  2. #2
    Service Manager 2,500+ Posts
    SC 362 - No developer in the all development units (IMC 2500)

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    Re: SC 362 - No developer in the all development units (IMC 2500)

    Quote Originally Posted by sharpmind View Post
    Guys, what is the cause when all development units has no developer inside. Is it because the life of the development unit is reached already? Have you encountered this kind of problem?
    While I have exactly ZERO experience with these models, allow me still to be the first to guess that No one has ever seen this before.

    I mean let's think about it this for just a second, and see if it makes any sense ......All Dev units becoming empty at the exact same time before there is ever an SC code Displayed? No chance!

    Please provide some background on what led to this, because there is no way the machine was just working perfectly fine until WHAMMO! This happens!

  3. #3
    Retired 10,000+ Posts slimslob's Avatar
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    Re: SC 362 - No developer in the all development units (IMC 2500)

    Quote Originally Posted by sandmanmac View Post
    While I have exactly ZERO experience with these models, allow me still to be the first to guess that No one has ever seen this before.

    I mean let's think about it this for just a second, and see if it makes any sense ......All Dev units becoming empty at the exact same time before there is ever an SC code Displayed? No chance!

    Please provide some background on what led to this, because there is no way the machine was just working perfectly fine until WHAMMO! This happens!
    Lightning strike or some other cause of a major line spike that took out a couple thousand dollars worth of boards

  4. #4
    Senior Tech 250+ Posts sharpmind's Avatar
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    Re: SC 362 - No developer in the all development units (IMC 2500)

    Quote Originally Posted by sandmanmac View Post
    While I have exactly ZERO experience with these models, allow me still to be the first to guess that No one has ever seen this before.

    I mean let's think about it this for just a second, and see if it makes any sense ......All Dev units becoming empty at the exact same time before there is ever an SC code Displayed? No chance!

    Please provide some background on what led to this, because there is no way the machine was just working perfectly fine until WHAMMO! This happens!
    Yes, you are correct. The development units are all empty. The machine is having an error SC 362-04 so we checked all the PCDU to make sure there is no other problem. To our surprise, all developments are empty. Their office is using generator. counter reading: BW-51675 ,color-190706.

  5. #5
    Retired 10,000+ Posts slimslob's Avatar
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    Re: SC 362 - No developer in the all development units (IMC 2500)

    Quote Originally Posted by sharpmind View Post
    Their office is using generator. counter reading: BW-51675 ,color-190706.
    And I will bet that you don't have any type of power protection installed.

  6. #6
    Senior Tech 250+ Posts luca72's Avatar
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    Re: SC 362 - No developer in the all development units (IMC 2500)

    Quote Originally Posted by sharpmind View Post
    Guys, what is the cause when all development units has no developer inside. Is it because the life of the development unit is reached already? Have you encountered this kind of problem?
    leaving aside the discourse that powering complex electronic devices such as a photocopier with a generator, is the worst thing that can be done.

    maybe the customer ignorantly emptied them (?) it happened to us

  7. #7
    Copier Technician 1,000+ Posts
    SC 362 - No developer in the all development units (IMC 2500)

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    Re: SC 362 - No developer in the all development units (IMC 2500)

    Quote Originally Posted by sharpmind View Post
    Guys, what is the cause when all development units has no developer inside. Is it because the life of the development unit is reached already? Have you encountered this kind of problem?
    Sounds like to me if all are completely empty the customer has done it. As easy to remove units

  8. #8
    unTrusted Tech 250+ Posts imaginemoko's Avatar
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    Re: SC 362 - No developer in the all development units (IMC 2500)

    I remember a service call for waste toner..... it's a per call customer don't want to pay the service charge so IT person dumped all of it.... next call is SC 36*. i hope not same story with this. cheers.
    fix the customer first then fix the machine... its simple and makes life more easy.

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