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  1. #1
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    Ricoh AF MP 5054 scan to qnap stuck on waiting.

    hi, i have an issue with Ricoh af mp 5054 scan to Qnap.
    test connection succesful but when i scan it stuck on waiting.

    What could be the cause of this?
    I have already enable the ftp of the qnap anyway.

    Could it be the firmware?


    thanks

  2. #2
    Service Manager 1,000+ Posts luca72's Avatar
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    Re: Ricoh AF MP 5054 scan to qnap stuck on waiting.

    Quote Originally Posted by aviso66 View Post
    hi, i have an issue with Ricoh af mp 5054 scan to Qnap.
    test connection succesful but when i scan it stuck on waiting.

    What could be the cause of this?
    I have already enable the ftp of the qnap anyway.

    Could it be the firmware?


    thanks
    hmm, it fails to write, try to check via wim, in the "system monitor", or print the network configuration from user tools, you will find the system monitor log there, and see what kind of error report it generates ... di usually they are often linked to dns resolution, or firewall/antivirus blocks, which you can possibly disable temporarily to perform tests

  3. #3
    Service Manager 2,500+ Posts
    Ricoh AF MP 5054 scan to qnap stuck on waiting.

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    Re: Ricoh AF MP 5054 scan to qnap stuck on waiting.

    Quote Originally Posted by aviso66 View Post
    hi, i have an issue with Ricoh af mp 5054 scan to Qnap.
    test connection succesful but when i scan it stuck on waiting.

    Could it be the firmware?
    No.
    A 15+ year old machine will scan to FTP.
    Don't know this Qnap program. I use Filezilla if/ when I need to use FTP.
    Something is not correct in your settings on the PC / program.
    Why aren't you using SMB? FTP is generally only used as a last resort on old machines that don't support SMB 2/3.

  4. #4
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    Post Re: Ricoh AF MP 5054 scan to qnap stuck on waiting.

    Quote Originally Posted by luca72 View Post
    hmm, it fails to write, try to check via wim, in the "system monitor", or print the network configuration from user tools, you will find the system monitor log there, and see what kind of error report it generates ... di usually they are often linked to dns resolution, or firewall/antivirus blocks, which you can possibly disable temporarily to perform tests
    Hi

    I have done many troubleshooting steps for the scanning but it still doesnt work for the Ricoh AF MP5054 scan to NAS QNAP.

    FIRMWARE OF THE MACHINE:
    SYSTEM copy version 1.13 D2025550Q Network Support V14.32 D2025564J FAX V6.00.00 D2025557H
    Remote Fax V2.00.00 D2025558D Scanner V1.06 D3A75704J Web Support V1.05 D2025560C
    Web Uapl 1.04 D2025561D NetworkDocBox V1.06 D2025565J Printer V1.04 D3A75701G
    RPCS V3.16.7 D3A75703B Font EXP V1.00 D1475581 PCL v1.06 D2025566E
    PCL FONT V1.14 M1095273 PDF V1.02 D3A75733B PS3 FONT V1.11 D6415763A
    JAVA VM V12 STD 12.12.06 D2025567G ANIMATION V29.00 D2025562C PS3 V1.00 D3A75731A
    DATA ERASE ONB V1.00 D2025556 POWER SAVING SYS VF.25 D2025554D ENGINE V1.13:03 D2025501G
    OPEPANEL V1.04 D2025563E ADF V1.130:03 D7795300F IC KEY V01020714
    IC HDD 3330

    TROUBLESHOOTING DONE:
    : test path scan to NAS using existing user account it shows: successful
    - test scan to NAS - status "waiting"
    : test scan to windows 10 through Lan Network using FTP - successful
    : change the user credential on the copier using NAS admin username and password - test path successful but when scanning - stuck on waiting.
    : test scanning to old imac OS - successful
    : disable antivirus on NAS and test scan. status - waiting.
    : check if ftp is enabled on NAS - yes.
    : rebooted the machine
    : rebooted the NAS

    Check NAS QNAP info:
    Model : TS-231K
    current firmware: 4.5.3.1670
    date updated 15th May 2021.

    please refer to the link for the system monitor log. i have done it using 2 machine. One for IMC and another one for AF MP 5054.
    Ricoh Scan issue - Google Drive
    Last edited by aviso66; 06-04-2021 at 05:38 AM.

  5. #5
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    Re: Ricoh AF MP 5054 scan to qnap stuck on waiting.

    Quote Originally Posted by sandmanmac View Post
    No.
    A 15+ year old machine will scan to FTP.
    Don't know this Qnap program. I use Filezilla if/ when I need to use FTP.
    Something is not correct in your settings on the PC / program.
    Why aren't you using SMB? FTP is generally only used as a last resort on old machines that don't support SMB 2/3.
    Well, MAC cant support smb tho. tried it before and it doesnt work. Thats why we moved the scan instead of to each individual IMAC, We moved it to the QNAP server. It has been working previously...but dont know why now suddenly doesnt work anymore

  6. #6
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    Re: Ricoh AF MP 5054 scan to qnap stuck on waiting.

    Has the operating system of the QNAP NAS server just been updated?

  7. #7
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    Ricoh AF MP 5054 scan to qnap stuck on waiting.

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    Re: Ricoh AF MP 5054 scan to qnap stuck on waiting.

    Quote Originally Posted by sandmanmac View Post
    No.
    A 15+ year old machine will scan to FTP.
    Don't know this Qnap program. I use Filezilla if/ when I need to use FTP.
    Something is not correct in your settings on the PC / program.
    Why aren't you using SMB? FTP is generally only used as a last resort on old machines that don't support SMB 2/3.
    Hi sandy
    I think he added the af by mistake I think it's a mp5054 stay safe my friend
    Regards Mark

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  8. #8
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    Ricoh AF MP 5054 scan to qnap stuck on waiting.

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    Re: Ricoh AF MP 5054 scan to qnap stuck on waiting.

    Quote Originally Posted by aviso66 View Post
    hi, i have an issue with Ricoh af mp 5054 scan to Qnap.
    test connection succesful but when i scan it stuck on waiting.

    What could be the cause of this?
    I have already enable the ftp of the qnap anyway.

    Could it be the firmware?


    thanks
    What model Qnap NAS do you have? Some low end model NAS do not support writing to them from anything but a PC using their software interface. I ran into that problem once at an orthopedic office. The IT who installed it insisted that it should work and the problem was my MFP until I handed him and the office manager the spec sheets for the model he installed and the next higher priced one that did support it.

  9. #9
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    Ricoh AF MP 5054 scan to qnap stuck on waiting.

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    Re: Ricoh AF MP 5054 scan to qnap stuck on waiting.

    Quote Originally Posted by mga View Post
    Hi sandy
    I think he added the af by mistake I think it's a mp5054 stay safe my friend
    Hey Mark,
    I didn't actually pay attention to that part.
    I was just trying to make the point that I could set up Scan to FTP with an old AF2022 without issue (for example) if I had to, so I don't feel that F/W had any bearing on the problem.
    However, that was before I knew he was using MAC -not that I think that makes any difference either.

    All the best!

  10. #10
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: Ricoh AF MP 5054 scan to qnap stuck on waiting.

    Quote Originally Posted by aviso66 View Post
    Well, MAC cant support smb tho. tried it before and it doesnt work. Thats why we moved the scan instead of to each individual IMAC, We moved it to the QNAP server. It has been working previously...but dont know why now suddenly doesnt work anymore
    You should started with that info.

    Quote Originally Posted by aviso66 View Post
    Hi

    I have done many troubleshooting steps for the scanning but it still doesnt work for the Ricoh AF MP5054 scan to NAS QNAP.

    FIRMWARE OF THE MACHINE:
    SYSTEM copy version 1.13 D2025550Q Network Support V14.32 D2025564J FAX V6.00.00 D2025557H
    Remote Fax V2.00.00 D2025558D Scanner V1.06 D3A75704J Web Support V1.05 D2025560C
    Web Uapl 1.04 D2025561D NetworkDocBox V1.06 D2025565J Printer V1.04 D3A75701G
    RPCS V3.16.7 D3A75703B Font EXP V1.00 D1475581 PCL v1.06 D2025566E
    PCL FONT V1.14 M1095273 PDF V1.02 D3A75733B PS3 FONT V1.11 D6415763A
    JAVA VM V12 STD 12.12.06 D2025567G ANIMATION V29.00 D2025562C PS3 V1.00 D3A75731A
    DATA ERASE ONB V1.00 D2025556 POWER SAVING SYS VF.25 D2025554D ENGINE V1.13:03 D2025501G
    OPEPANEL V1.04 D2025563E ADF V1.130:03 D7795300F IC KEY V01020714
    IC HDD 3330

    TROUBLESHOOTING DONE:
    : test path scan to NAS using existing user account it shows: successful
    - test scan to NAS - status "waiting"
    : test scan to windows 10 through Lan Network using FTP - successful
    : change the user credential on the copier using NAS admin username and password - test path successful but when scanning - stuck on waiting.
    : test scanning to old imac OS - successful
    : disable antivirus on NAS and test scan. status - waiting.
    : check if ftp is enabled on NAS - yes.
    : rebooted the machine
    : rebooted the NAS

    Check NAS QNAP info:
    Model : TS-231K
    current firmware: 4.5.3.1670
    date updated 15th May 2021.


    please refer to the link for the system monitor log. i have done it using 2 machine. One for IMC and another one for AF MP 5054.
    Ricoh Scan issue - Google Drive
    Quote Originally Posted by davel View Post
    Has the operating system of the QNAP NAS server just been updated?
    Very close.
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