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  1. #11
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    Re: Ricoh AF MP 5054 scan to qnap stuck on waiting.

    So

    What is the option for now if i want to setup scan to MAC or QNAP server?
    Please advice.

    Thanks

  2. #12
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    Ricoh AF MP 5054 scan to qnap stuck on waiting.

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    Re: Ricoh AF MP 5054 scan to qnap stuck on waiting.

    Quote Originally Posted by aviso66 View Post
    So

    What is the option for now if i want to setup scan to MAC or QNAP server?
    Please advice.

    Thanks
    As for the MAC that depends on which version of OSX you have and which level of Samba/SMB it uses if any. Apple support is the best place to ask but they will charge you.

    QNAP is not a server. It is Network Attached Storage. Again it depends on the exact model Qnap NAS you have,

  3. #13
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    Ricoh AF MP 5054 scan to qnap stuck on waiting.

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    Re: Ricoh AF MP 5054 scan to qnap stuck on waiting.

    The TS-213K-US does not support either SMB or FTP. The TS-231K provides comprehensive local, off-site and cloud backup and secure Snapshot technology to help create a reliable backup and disaster recovery plan.

    If you want to scan to a Qnap you need to have one of the Turbo models, but then you are talking about at least double the price or depending on the storage amount 30 to 40 the price. TurboNAS Storage for Small Business (SMB) | QNAPWorks.com

    In the future fully investigate a product before wasting more money.

  4. #14
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    Re: Ricoh AF MP 5054 scan to qnap stuck on waiting.

    Quote Originally Posted by slimslob View Post
    The TS-213K-US does not support either SMB or FTP. The TS-231K provides comprehensive local, off-site and cloud backup and secure Snapshot technology to help create a reliable backup and disaster recovery plan.

    If you want to scan to a Qnap you need to have one of the Turbo models, but then you are talking about at least double the price or depending on the storage amount 30 to 40 the price. TurboNAS Storage for Small Business (SMB) | QNAPWorks.com

    In the future fully investigate a product before wasting more money.
    But previously it's working ..but now not working anymore...could it be the firmware of the qnap?

  5. #15
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    Ricoh AF MP 5054 scan to qnap stuck on waiting.

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    Re: Ricoh AF MP 5054 scan to qnap stuck on waiting.

    Quote Originally Posted by aviso66 View Post
    But previously it's working ..but now not working anymore...could it be the firmware of the qnap?
    Contact Qnap support.

  6. #16
    Service Manager 5,000+ Posts
    Ricoh AF MP 5054 scan to qnap stuck on waiting.

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    Re: Ricoh AF MP 5054 scan to qnap stuck on waiting.

    Quote Originally Posted by aviso66 View Post
    Hi

    I have done many troubleshooting steps for the scanning but it still doesnt work for the Ricoh AF MP5054 scan to NAS QNAP.

    FIRMWARE OF THE MACHINE:
    SYSTEM copy version 1.13 D2025550Q Network Support V14.32 D2025564J FAX V6.00.00 D2025557H
    Remote Fax V2.00.00 D2025558D Scanner V1.06 D3A75704J Web Support V1.05 D2025560C
    Web Uapl 1.04 D2025561D NetworkDocBox V1.06 D2025565J Printer V1.04 D3A75701G
    RPCS V3.16.7 D3A75703B Font EXP V1.00 D1475581 PCL v1.06 D2025566E
    PCL FONT V1.14 M1095273 PDF V1.02 D3A75733B PS3 FONT V1.11 D6415763A
    JAVA VM V12 STD 12.12.06 D2025567G ANIMATION V29.00 D2025562C PS3 V1.00 D3A75731A
    DATA ERASE ONB V1.00 D2025556 POWER SAVING SYS VF.25 D2025554D ENGINE V1.13:03 D2025501G
    OPEPANEL V1.04 D2025563E ADF V1.130:03 D7795300F IC KEY V01020714
    IC HDD 3330

    TROUBLESHOOTING DONE:
    : test path scan to NAS using existing user account it shows: successful
    - test scan to NAS - status "waiting"
    : test scan to windows 10 through Lan Network using FTP - successful
    : change the user credential on the copier using NAS admin username and password - test path successful but when scanning - stuck on waiting.
    : test scanning to old imac OS - successful
    : disable antivirus on NAS and test scan. status - waiting.
    : check if ftp is enabled on NAS - yes.
    : rebooted the machine
    : rebooted the NAS

    Check NAS QNAP info:
    Model : TS-231K
    current firmware: 4.5.3.1670
    date updated 15th May 2021.

    please refer to the link for the system monitor log. i have done it using 2 machine. One for IMC and another one for AF MP 5054.
    Ricoh Scan issue - Google Drive
    Your firmware is out of date, try updating to the latest package.

    We can supply this should you need it. (See links below)


    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




  7. #17
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    Re: Ricoh AF MP 5054 scan to qnap stuck on waiting.

    Quote Originally Posted by copier tech View Post
    Your firmware is out of date, try updating to the latest package.

    We can supply this should you need it. (See links below)


    but are we able to confirm it's the machine firmware?
    I worried later once it's updated it still not working.

  8. #18
    Geek Extraordinaire 2,500+ Posts KenB's Avatar
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    Re: Ricoh AF MP 5054 scan to qnap stuck on waiting.

    NAS storage can be finicky at best.

    Their resident firmware / software quite often lags behind current standards.

    That little gem is frequently overlooked.

    About 7 or 8 years ago, we refreshed about 100 Ricoh machines at one large customer and the new models stopped scanning to the NAS.

    The customer was throwing rocks at us until we researched the issue and found that it was a much needed NAS update causing the problem.
    “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

  9. #19
    Geek Extraordinaire 2,500+ Posts KenB's Avatar
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    Re: Ricoh AF MP 5054 scan to qnap stuck on waiting.

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    Take a hike, SPAMMER!
    “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

  10. #20
    Geek Extraordinaire 2,500+ Posts KenB's Avatar
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    Re: Ricoh AF MP 5054 scan to qnap stuck on waiting.

    Once again, it’s “Mac”, as in “Macintosh”.

    Not “MAC”, as in “Media Access Control”.

    Grrrrrrrr….
    “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

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