IMC4500 supervisor login without password in machine ok web not login

[jsr123]

Hi

IM C4500 from machine user tool supervisor login without password OK but same from web portal not login.
Returning with password mismatch. Admin login without password from machine as well web both ok.

I reset UCS add book and all setting still the same.

Please any solution

Thanks

[8T2]

Have you tried SP Mode (Factory) 5-846-046?

Sent from my WAS-LX1 using Tapatalk

[Lawrence]

Hi

IM C4500 from machine user tool supervisor login without password OK but same from web portal not login.
Returning with password mismatch. Admin login without password from machine as well web both ok.

I reset UCS add book and all setting still the same.

Please any solution

Thanks

If you don't set a password on the supervisor account it's disabled by default from the webpage.

[slimslob]

If you don't set a password on the supervisor account it's disabled by default from the webpage.

Is this something new with the IM series?

[Lawrence]

Is this something new with the IM series?

Seen this on MP 4055 as well and MP C307 i think.