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  1. #1
    Field Supervisor 500+ Posts
    IM C4500 powers off on it's own

    Lawrence's Avatar
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    IM C4500 powers off on it's own

    Howdy folks,

    Customers power went out then back on. Copier won't boot up now. It gets to the circle showing starting up then a screen with the red bar saying shutting down happens and it just shuts down. Had customer unplug machine and hit power switch 3 times. No dice.

    Anybody else seen this? We are thinking HDD or smart op firmware.

    Thanks
    Evil will always triumph because good is dumb.
    Its all shits and giggles until some body giggles and shits...

  2. #2
    Copier Technician 1,000+ Posts
    IM C4500 powers off on it's own

    mga's Avatar
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    Re: IM C4500 powers off on it's own

    Quote Originally Posted by Lawrence View Post
    Howdy folks,

    Customers power went out then back on. Copier won't boot up now. It gets to the circle showing starting up then a screen with the red bar saying shutting down happens and it just shuts down. Had customer unplug machine and hit power switch 3 times. No dice.

    Anybody else seen this? We are thinking HDD or smart op firmware.

    Thanks
    There's a bulletin about this also sc672
    Regards Mark

    FOR TRADE AND END USER SERVICE CALLS PLEASE VISIT WEB SITE FOR CONTACT DETAILS. COVERING GREATER LONDON {UK} AND ALL SURROUNDING COUNTIES.

    RICOH, CANON, KYOCERA, KONICA, SHARP, HP/SAMSUNG BROTHER, LEXMARK.

    https://copierservices.simdif.com

  3. #3
    Copier Technician 1,000+ Posts
    IM C4500 powers off on it's own

    mga's Avatar
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    Re: IM C4500 powers off on it's own

    Hope this helps good luck
    Attached Files Attached Files
    Regards Mark

    FOR TRADE AND END USER SERVICE CALLS PLEASE VISIT WEB SITE FOR CONTACT DETAILS. COVERING GREATER LONDON {UK} AND ALL SURROUNDING COUNTIES.

    RICOH, CANON, KYOCERA, KONICA, SHARP, HP/SAMSUNG BROTHER, LEXMARK.

    https://copierservices.simdif.com

  4. #4
    Field Supervisor 500+ Posts
    IM C4500 powers off on it's own

    Lawrence's Avatar
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    Re: IM C4500 powers off on it's own

    Quote Originally Posted by mga View Post
    There's a bulletin about this also sc672
    Just checked those TSB, Affected machines are 2020 of June and older. Mine is made Feb 2021. With the power event it does sound like that fuse could of died however. We are going out tomorrow morning to see.

    Thanks
    Evil will always triumph because good is dumb.
    Its all shits and giggles until some body giggles and shits...

  5. #5
    Copier Technician 1,000+ Posts
    IM C4500 powers off on it's own

    mga's Avatar
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    Re: IM C4500 powers off on it's own

    Quote Originally Posted by Lawrence View Post
    Just checked those TSB, Affected machines are 2020 of June and older. Mine is made Feb 2021. With the power event it does sound like that fuse could of died however. We are going out tomorrow morning to see.

    Thanks
    Good luck
    Regards Mark

    FOR TRADE AND END USER SERVICE CALLS PLEASE VISIT WEB SITE FOR CONTACT DETAILS. COVERING GREATER LONDON {UK} AND ALL SURROUNDING COUNTIES.

    RICOH, CANON, KYOCERA, KONICA, SHARP, HP/SAMSUNG BROTHER, LEXMARK.

    https://copierservices.simdif.com

  6. #6
    Field Supervisor 500+ Posts
    IM C4500 powers off on it's own

    Lawrence's Avatar
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    Re: IM C4500 powers off on it's own

    Just a follow up:
    Even with the upgraded board in the machine, controller still resolved the issue.
    Evil will always triumph because good is dumb.
    Its all shits and giggles until some body giggles and shits...

  7. #7
    Service Manager 1,000+ Posts
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    Re: IM C4500 powers off on it's own

    Insurance matter. We call such machines 'totally unreliable' after a power breakdown.

  8. #8
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    Re: IM C4500 powers off on it's own

    Got this problem today on a IM C6000

    After swapping the smart op with no result and was about to order a new controller board
    We found out it was only a bad ram stick.


    (I kept the 2gb rams from machine that need the upgrade to work with a fiery.)

    Hope this can help anyone !

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