Hi, can anyone help me? Jam in all zones, but there is no paper anywhere...
Enviado desde mi Redmi Note 8 Pro mediante Tapatalk
Hi, can anyone help me? Jam in all zones, but there is no paper anywhere...
Enviado desde mi Redmi Note 8 Pro mediante Tapatalk
If you were doing multiple copies start in bridge unit open both covers and work your way toward right side. possible one cover wasn't open
J001 is a "power on" jam, meaning that it detects paper or dust at one of the sensors when the doors are closed.
Have you cleaned all the sensors? There are two separate sensors on the paper feed stations. One faces out towards the right-hand door, and the other one is a couple of inches away (towards op side) and faces downward. Have had the ones that face downward get dusty and cause this jam.
Otherwise, you have a small scrap of paper somewhere that is blocking a sensor, or a sensor that may have popped out of place, i think the one above the fuser is usually the one that gets dislodged.
Omertà
Just noticed that it's telling you there's "paper" in the duplex path - "Z" path.
There's a sensor to check that is underneath the transfer case where the paper makes the turn to come back out of the duplex path.
It's an upward facing sensor, and you have to pretty much remove that entire transfer roller case to see it. Have had scraps of paper cover that, and it gets dusty easily because it faces upward.
Picture attached for reference on the location of sensor underneath transfer roller case.
Omertà
What does the jam history in the SMC report show as the last jam? Any J001 will not be listed. A faulty door or cover switch will cause a jam to not be cleared. If power is then cycled the the machine will remember that there was a jam but not where it was resulting in the condition you have photographed.
I'm figuring he's an end user, probably won't know how to use service mode.
Check the door switches and proper grounding of the transfer roller assy
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