Page 1 of 2 12 LastLast
Results 1 to 10 of 15

Thread: MP C3002 jam

  1. #1
    Trusted Tech 50+ Posts
    Join Date
    Apr 2014
    Posts
    77
    Rep Power
    22

    MP C3002 jam

    Hi, can anyone help me? Jam in all zones, but there is no paper anywhere...

    Enviado desde mi Redmi Note 8 Pro mediante Tapatalk

  2. #2
    Field Supervisor 500+ Posts
    Join Date
    Jun 2009
    Location
    /Florida
    Posts
    552
    Rep Power
    39

    Re: MP C3002 jam

    If you were doing multiple copies start in bridge unit open both covers and work your way toward right side. possible one cover wasn't open

  3. #3
    Trusted Tech 50+ Posts
    Join Date
    Apr 2014
    Posts
    77
    Rep Power
    22

    Re: MP C3002 jam

    Quote Originally Posted by COPIERMAN View Post
    If you were doing multiple copies start in bridge unit open both covers and work your way toward right side. possible one cover wasn't open
    That's the curious thing, this machine doesn't have bridge unit even if it indicates jam....

  4. #4
    Service Manager 1,000+ Posts
    MP C3002 jam

    FrohnB's Avatar
    Join Date
    Jul 2017
    Location
    Nebraska, USA ------ GO BIG RED
    Posts
    1,919
    Rep Power
    126

    Re: MP C3002 jam

    J001 is a "power on" jam, meaning that it detects paper or dust at one of the sensors when the doors are closed.
    Have you cleaned all the sensors? There are two separate sensors on the paper feed stations. One faces out towards the right-hand door, and the other one is a couple of inches away (towards op side) and faces downward. Have had the ones that face downward get dusty and cause this jam.
    Otherwise, you have a small scrap of paper somewhere that is blocking a sensor, or a sensor that may have popped out of place, i think the one above the fuser is usually the one that gets dislodged.
    Omertà

  5. #5
    Service Manager 1,000+ Posts
    MP C3002 jam

    FrohnB's Avatar
    Join Date
    Jul 2017
    Location
    Nebraska, USA ------ GO BIG RED
    Posts
    1,919
    Rep Power
    126

    Re: MP C3002 jam

    Just noticed that it's telling you there's "paper" in the duplex path - "Z" path.
    There's a sensor to check that is underneath the transfer case where the paper makes the turn to come back out of the duplex path.
    It's an upward facing sensor, and you have to pretty much remove that entire transfer roller case to see it. Have had scraps of paper cover that, and it gets dusty easily because it faces upward.

    Picture attached for reference on the location of sensor underneath transfer roller case.
    Attached Images Attached Images
    Omertà

  6. #6
    Retired 10,000+ Posts
    MP C3002 jam

    slimslob's Avatar
    Join Date
    May 2013
    Location
    Bakersfield, CA
    Posts
    34,131
    Rep Power
    989

    Re: MP C3002 jam

    What does the jam history in the SMC report show as the last jam? Any J001 will not be listed. A faulty door or cover switch will cause a jam to not be cleared. If power is then cycled the the machine will remember that there was a jam but not where it was resulting in the condition you have photographed.

  7. #7
    Service Manager 1,000+ Posts
    MP C3002 jam


    Join Date
    Nov 2007
    Location
    New Jersey
    Posts
    1,661
    Rep Power
    86

    Re: MP C3002 jam

    I'm figuring he's an end user, probably won't know how to use service mode.

  8. #8
    Trusted Tech 50+ Posts
    Join Date
    Apr 2014
    Posts
    77
    Rep Power
    22

    Re: MP C3002 jam

    Quote Originally Posted by anothertech View Post
    I'm figuring he's an end user, probably won't know how to use service mode.
    I know how to use service mode, thanks

    Enviado desde mi Redmi Note 8 Pro mediante Tapatalk

  9. #9
    Service Manager 1,000+ Posts
    MP C3002 jam


    Join Date
    Nov 2007
    Location
    New Jersey
    Posts
    1,661
    Rep Power
    86

    Re: MP C3002 jam

    Quote Originally Posted by menosmola View Post
    I know how to use service mode, thanks

    Enviado desde mi Redmi Note 8 Pro mediante Tapatalk

    Oh, good to hear. Go into IO mode and see what sensor is causing the problem.

  10. #10
    Service Manager 1,000+ Posts Gift's Avatar
    Join Date
    Mar 2011
    Location
    Gothenburg
    Posts
    2,316
    Rep Power
    86

    Re: MP C3002 jam

    Check the door switches and proper grounding of the transfer roller assy

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here