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  1. #11
    Retired 10,000+ Posts slimslob's Avatar
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    Re: Ricoh 6054 Printing question.

    Quote Originally Posted by KenB View Post
    BTW…With that old a version of the Universal PS driver, I’m surprised you’re getting any output at all with a model that relatively new.
    Actually it was the first version listed in the history for the 6054.

  2. #12
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    Re: Ricoh 6054 Printing question.

    Quote Originally Posted by KenB View Post
    Which version of Equitrac Office or Express are you running, and are all of its patches up to date?

    Also, what version of PCC is installed on the MFP?
    EQ office Manager 5.5.33 and patches updated. Last time it was updated in December.

    PCC 4.2.3.0145


    Sent from my iPhone using Tapatalk

  3. #13
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    Re: Ricoh 6054 Printing question.

    Forgot to mention that it prints using the extended Large Capacity Tray.


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  4. #14
    Service Manager 1,000+ Posts
    Ricoh 6054 Printing question.


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    Re: Ricoh 6054 Printing question.

    I got this from another forum, worth a try? I would add, update Java.


    Did you try a complete PCC uninstall, Java uninstall and flush procedure? For machines with Java installed on controller board.
    Uninstall all apps including Java.
    Do not reboot. Go in Service mode and access SP 5401-200 to 230. Be sure that all of these SPs are set to 0. If not, set to 0.
    Once done, perform SP 5832-001 format HDD (all)
    Do not reboot. Go to SP 5801-4 (IMH Memory Clear), 5801-11 (NCS), 5801-18 SRM Mem clear.
    Power off
    Power back on. Go directly to service mode.
    Format hdd again and than power off
    Power back on and let Java recreate itself. Check H&S and ajust accordingly if values are back to default.
    Reinstall all apps.

  5. #15
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    Re: Ricoh 6054 Printing question.

    I haven't heard of this being an issue, but I have no one printing a 1500 page document either. My suggestion might only be a work around, but have the customer go into adobe reader and print the job in sections. Like pages 1-200, 201-400,...... How large is the document? Adobe reader is a crap program, maybe have customer try foxit or pdf xchange. We had a church a while back that was having issues printing a pdf of about 40 pages with a size of about 5MB. We opened the print queue and hit print, adobe reader blew that pdf into a 200MB document before printing it. Foxit didn't blow it up like that and printed normally.
    The difference between Democrats and Republicans is.......

    One party tells lies

    and

    the other party doesn't tell the truth.

  6. #16
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    Re: Ricoh 6054 Printing question.

    Quote Originally Posted by tonerhead View Post
    I haven't heard of this being an issue, but I have no one printing a 1500 page document either. My suggestion might only be a work around, but have the customer go into adobe reader and print the job in sections. Like pages 1-200, 201-400,...... How large is the document? Adobe reader is a crap program, maybe have customer try foxit or pdf xchange. We had a church a while back that was having issues printing a pdf of about 40 pages with a size of about 5MB. We opened the print queue and hit print, adobe reader blew that pdf into a 200MB document before printing it. Foxit didn't blow it up like that and printed normally.
    That’s the workaround to print manually into sections. They print from server which holds pdf files, customer is complaint that they have to do manually and takes forever to get job done.

    Maybe I can try Sumatra pdf? Document pretty large.


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  7. #17
    Service Manager 1,000+ Posts rthonpm's Avatar
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    Re: Ricoh 6054 Printing question.

    If the file is on a network server, any difference if it's copied locally and printed?

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  8. #18
    Retired 10,000+ Posts slimslob's Avatar
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    Re: Ricoh 6054 Printing question.

    Quote Originally Posted by svolte View Post
    That’s the workaround to print manually into sections. They print from server which holds pdf files, customer is complaint that they have to do manually and takes forever to get job done.

    Maybe I can try Sumatra pdf? Document pretty large.


    Sent from my iPhone using Tapatalk
    Sounds to me like you have a customer that is looking for any excuse to get out of any contract that might be on the 6054. It could be that someone with a competitor is sleeping with someone at the customer.

  9. #19
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    Re: Ricoh 6054 Printing question.

    Just had another thought, but I'm pulling at straws. It's been a while since I've used adobe, but there was a check box to print as image. I would try to toggle that and see if it makes a difference.
    The difference between Democrats and Republicans is.......

    One party tells lies

    and

    the other party doesn't tell the truth.

  10. #20
    Service Manager 2,500+ Posts tsbservice's Avatar
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    Re: Ricoh 6054 Printing question.

    Quote Originally Posted by tonerhead View Post
    Just had another thought, but I'm pulling at straws. It's been a while since I've used adobe, but there was a check box to print as image. I would try to toggle that and see if it makes a difference.
    Cheers on your new signature
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

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