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  1. #1
    Geek Extraordinaire 2,500+ Posts KenB's Avatar
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    Statement size paper on IM C4500 and MP C4504

    Silly question, perhaps.

    A customer is printing 5.5” x 8.5” from Tray 2 on both these models, and is getting various paper size/type errors.

    The machines all have finishers.

    The default output for print is the upper finisher tray.

    There are 24 machines effected by this.

    My thought is that because of the small paper size, that it can’t make the trek to the upper finisher tray, due to spacing between rollers along the paper path.

    The paper is being loaded LEF, so there is only 5.5” of length to work with. I think the app they are printing from won’t work with it being SEF.

    Would defaulting the output tray to the inner tray solve the issue?

    What makes things complicated is that the data stream is coming off a mid frame OS, so there is no Ricoh driver to change the output tray in.

    If I set the default to the inner tray, I don’t want normal letter size “office” jobs coming out there.

    Another possibility may be to set up a virtual printer using the inner tray, but I’m trying to keep this simple, as this is a remote project, about 1,000 miles away. I also don’t want to create yet another 24 print queues on an already overburdened server.
    Last edited by KenB; 07-31-2021 at 02:05 AM.
    “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

  2. #2
    Master Of The Obvious 10,000+ Posts
    Statement size paper on IM C4500 and MP C4504

    blackcat4866's Avatar
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    Re: Statement size paper on IM C4500 and MP C4504

    Most MFP's won't take statement LEF. Typically it's ~8" minimum length (A5 I think, 210mm). Maybe you can set up a custom paper size in the print driver?

    =^..^=
    If you'd like a serious answer to your request:
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    2) demonstrate that you made some attempt to fix it.
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    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  3. #3
    Retired 10,000+ Posts slimslob's Avatar
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    Re: Statement size paper on IM C4500 and MP C4504

    Since there is no Ricoh driver to set defaults in, if you set the machine default output to the inner tray, you should be able to over ride through the driver when printing from "office" software.

    Or do these models support auto rotate to match page orientation when printing?

  4. #4
    Geek Extraordinaire 2,500+ Posts KenB's Avatar
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    Re: Statement size paper on IM C4500 and MP C4504

    Thanks for the replies.

    Will check it out Monday.
    “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

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