Statement size paper on IM C4500 and MP C4504

[KenB]

Silly question, perhaps.

A customer is printing 5.5” x 8.5” from Tray 2 on both these models, and is getting various paper size/type errors.

The machines all have finishers.

The default output for print is the upper finisher tray.

There are 24 machines effected by this.

My thought is that because of the small paper size, that it can’t make the trek to the upper finisher tray, due to spacing between rollers along the paper path.

The paper is being loaded LEF, so there is only 5.5” of length to work with. I think the app they are printing from won’t work with it being SEF.

Would defaulting the output tray to the inner tray solve the issue?

What makes things complicated is that the data stream is coming off a mid frame OS, so there is no Ricoh driver to change the output tray in.

If I set the default to the inner tray, I don’t want normal letter size “office” jobs coming out there.

Another possibility may be to set up a virtual printer using the inner tray, but I’m trying to keep this simple, as this is a remote project, about 1,000 miles away. I also don’t want to create yet another 24 print queues on an already overburdened server.

[blackcat4866]

Most MFP's won't take statement LEF. Typically it's ~8" minimum length (A5 I think, 210mm). Maybe you can set up a custom paper size in the print driver?

=^..^=

[slimslob]

Since there is no Ricoh driver to set defaults in, if you set the machine default output to the inner tray, you should be able to over ride through the driver when printing from "office" software.

Or do these models support auto rotate to match page orientation when printing?

[KenB]

Thanks for the replies.

Will check it out Monday.