It works a treat.
But allowing the customer to have the ability to do the FW updates themselves!
Would you trust them?
Im not sure I would trust my customers.
It works a treat.
But allowing the customer to have the ability to do the FW updates themselves!
Would you trust them?
Im not sure I would trust my customers.
They would have to know to download it first, and then what exactly firmware does. 95% of my customers would look at it, blink their eyes and say 'that's what I pay you for'.
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Has Ricoh published any bulletins on what models the tool supports? I've tried connecting to the old MP 171 in our office and it doesn't see it, even after updating the SNMP settings to our custom community names.
Let us eat, drink, and be merry, because tomorrow we may die!
For all your firmware & service manual needs please visit us at:
www.copierfirmware.co.uk - www.printerfirmware.co.uk
With Ricoh's past record of issuing firmware, then (almost) immediately withdrawing it because of "buggy" issues, we have chosen to NOT use this feature. Why have updated firmware cause problems that just generate otherwise unnecessary service calls? Our techs will update firmware only as it is needed.
Growth is found only in adversity.
Let us eat, drink, and be merry, because tomorrow we may die!
For all your firmware & service manual needs please visit us at:
www.copierfirmware.co.uk - www.printerfirmware.co.uk
When you have a couple of hundred copiers in which the customer's (a government contract with about four hundred units in total on one secured reservation) Streampunch app just stops working...and you don't know why at that point (until Ricoh posts a service bulletin over a week later) you begin to mistrust your manufacturer. They did this about three times in a row WITH THE SAME SERIES OF MACHINES! At least our techs can update firmware after it's been proven stable and can do it as part of their regular service calls as part of their minimum call procedure. It's rarely done as a response to a firmware-generated problem...
bottom line is we don't trust Ricoh to thoroughly test the firmware. We update all new copiers with the latest version of firmware we ourselves deemed stable within our existing fleet. By doing this, we are in control.
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