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  1. #1
    Senior Tech 100+ Posts dave w's Avatar
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    RICOH Firmware Update Tool allows users to install firmware updates themselves.

    It works a treat.

    But allowing the customer to have the ability to do the FW updates themselves!

    Would you trust them?

    Im not sure I would trust my customers.

  2. #2
    Service Manager 1,000+ Posts rthonpm's Avatar
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    Re: RICOH Firmware Update Tool allows users to install firmware updates themselves.

    They would have to know to download it first, and then what exactly firmware does. 95% of my customers would look at it, blink their eyes and say 'that's what I pay you for'.

    Sent from my BlackBerry using Tapatalk

  3. #3
    Senior Tech 250+ Posts luca72's Avatar
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    Re: RICOH Firmware Update Tool allows users to install firmware updates themselves.

    Quote Originally Posted by dave w View Post
    It works a treat.

    But allowing the customer to have the ability to do the FW updates themselves!

    Would you trust them?

    Im not sure I would trust my customers.
    I would not trust much, many do not even know what it is, I have to give them the example of the smartphone and googleplay, maybe something unexpected happens, and I find myself with a controller to throw away.

  4. #4
    Field Supervisor 500+ Posts
    RICOH Firmware Update Tool allows users to install firmware updates themselves.

    terramobil's Avatar
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    Re: RICOH Firmware Update Tool allows users to install firmware updates themselves.

    For some major customers with an own IT department we have informed the IT guys there how to update the firmware. They do not use the Update Tool, they start the updates directly from the operation panel of the machine.
    For all other customers, we do this from SD Card and they get charged for the updates.
    Last edited by terramobil; 08-04-2021 at 04:28 PM.

  5. #5
    Service Manager 1,000+ Posts rthonpm's Avatar
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    Re: RICOH Firmware Update Tool allows users to install firmware updates themselves.

    Has Ricoh published any bulletins on what models the tool supports? I've tried connecting to the old MP 171 in our office and it doesn't see it, even after updating the SNMP settings to our custom community names.

  6. #6
    Senior Tech 100+ Posts dave w's Avatar
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    Re: RICOH Firmware Update Tool allows users to install firmware updates themselves.

    Quote Originally Posted by rthonpm View Post
    Has Ricoh published any bulletins on what models the tool supports? I've tried connecting to the old MP 171 in our office and it doesn't see it, even after updating the SNMP settings to our custom community names.
    Im just testing a MP 201 which it has found and is doing the updates, make sure the admin password is correct as this will make you think it cannot be found.

    good luck

  7. #7
    Service Manager 5,000+ Posts
    RICOH Firmware Update Tool allows users to install firmware updates themselves.

    copier tech's Avatar
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    Re: RICOH Firmware Update Tool allows users to install firmware updates themselves.

    Quote Originally Posted by dave w View Post
    It works a treat.

    But allowing the customer to have the ability to do the FW updates themselves!

    Would you trust them?

    Im not sure I would trust my customers.


    With the IMC range best option is to turn on auto update with SP5-886-111


    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




  8. #8
    Senior Tech 250+ Posts DRichard's Avatar
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    Re: RICOH Firmware Update Tool allows users to install firmware updates themselves.

    Quote Originally Posted by copier tech View Post


    With the IMC range best option is to turn on auto update with SP5-886-111


    With Ricoh's past record of issuing firmware, then (almost) immediately withdrawing it because of "buggy" issues, we have chosen to NOT use this feature. Why have updated firmware cause problems that just generate otherwise unnecessary service calls? Our techs will update firmware only as it is needed.

  9. #9
    Service Manager 5,000+ Posts
    RICOH Firmware Update Tool allows users to install firmware updates themselves.

    BillyCarpenter's Avatar
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    Re: RICOH Firmware Update Tool allows users to install firmware updates themselves.

    Quote Originally Posted by DRichard View Post
    With Ricoh's past record of issuing firmware, then (almost) immediately withdrawing it because of "buggy" issues, we have chosen to NOT use this feature. Why have updated firmware cause problems that just generate otherwise unnecessary service calls? Our techs will update firmware only as it is needed.
    I can understand the logic behind your approach, however, this is a reactive vs. proactive approach. I guess it would depend on how "buggy" the new firmware is.
    Embrace the process, not the outcome.

  10. #10
    Service Manager 5,000+ Posts
    RICOH Firmware Update Tool allows users to install firmware updates themselves.

    copier tech's Avatar
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    Re: RICOH Firmware Update Tool allows users to install firmware updates themselves.

    Quote Originally Posted by DRichard View Post
    With Ricoh's past record of issuing firmware, then (almost) immediately withdrawing it because of "buggy" issues, we have chosen to NOT use this feature. Why have updated firmware cause problems that just generate otherwise unnecessary service calls? Our techs will update firmware only as it is needed.

    Ricoh don’t enable this auto update firmware for a month after it has been released & tested.

    IMC has been out for a few years now so far no issues with this system.


    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




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