MP 6503 SOP OS reinstall

[mikadonovan]

Hi, All. I hope everyone is having a great day. I have a MP 6503 that was locked up at the blue splash screen of the smart op panel. The main power switch would not turn the machine off. After unplugging it and plugging it back in, the machine comes on automatically. I reformatted the hard disk, reinstalled firmware, and restarted the SOP in its service mode. Finally, I got it to come to a home screen, but it is missing previously installed icons like copier, scanner, printer etc. I add those icons back to home screen. When I attempt to turn off the power at the main switch, the machine acts like it's in the shut down cycle, but actually restarts instead.WTF. After that, the icons I added back are gone again. The only way to power off the machine now is to unplug it. I have the G2 sop OS and apps to put on a sd card to reload the sop software.
Is the G2 the correct SOP OS for a MP 6503? I am not hugely SOP savvy, and I don't want to smoke the panel.
If anyone has run into this before, please tell me if I am on a correct path for repairing this machine. Thanks, Mika.

[sandmanmac]

Yes, G2 is correct, and I'm not the most savvy with the SOP's either, but I did find this doc that may help with the process??
TS Bulletin 093a.pdf

[mikadonovan]

Yes, G2 is correct, and I'm not the most savvy with the SOP's either, but I did find this doc that may help with the process??
TS Bulletin 093a.pdf

Thanks, Sandy. Even though the part numbers are different on the MP6503, the troubleshooting guide was much better than the one I had. I ordered a single PCB vs an entire op panel. Thanks again, have a great day!

[mga]

Hi, All. I hope everyone is having a great day. I have a MP 6503 that was locked up at the blue splash screen of the smart op panel. The main power switch would not turn the machine off. After unplugging it and plugging it back in, the machine comes on automatically. I reformatted the hard disk, reinstalled firmware, and restarted the SOP in its service mode. Finally, I got it to come to a home screen, but it is missing previously installed icons like copier, scanner, printer etc. I add those icons back to home screen. When I attempt to turn off the power at the main switch, the machine acts like it's in the shut down cycle, but actually restarts instead.WTF. After that, the icons I added back are gone again. The only way to power off the machine now is to unplug it. I have the G2 sop OS and apps to put on a sd card to reload the sop software.
Is the G2 the correct SOP OS for a MP 6503? I am not hugely SOP savvy, and I don't want to smoke the panel.
If anyone has run into this before, please tell me if I am on a correct path for repairing this machine. Thanks, Mika.

Hope this helps sorry just noticed you want Mono mp

[Ricoh-ono]

I have had this a couple of times. If you end up doing a factory reset on the SOP, let the machine boot up to ready. I then power off the machine and load package firmware. It will usually restore all the apps and set any Japanese text back to English.