im c300 - machine ok but why does it say on panel - CALL PM SERVICE?

[Jedi Ben]

nothing is over life yet. get the PM call service in the drop down status bar.
cant find a RTB on in
its connected via usb (wonder if this causes message)?
machine behaves fine.
wonder if there is a SP to adjust to turn the message off?
Any info would be great or has anyone else had it?

THANKS

[mikadonovan]

I would expect resetting the PM counter might clear it. Log into SP mode and see if there is not a tab that says "PM COUNTER/NEW UNIT SET. If not, resets may be in System SP-7XXX. Oh, and since that indication is on, some new parts may be in order.

[slimslob]

Check SP 5066 and SP 5067

[Jedi Ben]

I would expect resetting the PM counter might clear it. Log into SP mode and see if there is not a tab that says "PM COUNTER/NEW UNIT SET. If not, resets may be in System SP-7XXX. Oh, and since that indication is on, some new parts may be in order.

Cheers for that. i will go back and chuck the latest firmware on. if that doesn't resolve it. I shall try reset of the pm counter as you suggested. will update

Ben

[Jedi Ben]

1. put latest package f/w on - still call pm service
2. done sp 7804# execute - the PM counter reset

cleared the message

[Mark Bbb]

Is it a new machine?
Perhaps the user counters where set to 0?
There is a dealer in the Netherlands who does that.

[Jedi Ben]

Is it a new machine?
Perhaps the user counters where set to 0?
There is a dealer in the Netherlands who does that.

no mate, its done 29k no parts co were over life. i have ricoh tech forum as well, put the same post on there. they informed to try the latest firmware 1st. because they had a few issues with fuser life flagging up before its actual life? not sure what flagged my pm call message but the reset sp i mentioned above cleared the panel message

ben