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  1. #1
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    Ricoh MPC4503 scan problem

    have a customer have a windows server 2011 and scan to folder not a problem. now they have a windows server 2016 that wont scan to folder and copier has latest firmware. They call ricoh said will not work with that software. Just wanted to verify that is true.

    Thanks in advance

  2. #2
    Service Manager 1,000+ Posts
    Ricoh MPC4503 scan problem


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    Re: Ricoh MPC4503 scan problem

    It should work, are you sure about the firmware versions?

  3. #3
    Retired 10,000+ Posts slimslob's Avatar
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    Re: Ricoh MPC4503 scan problem

    In order for SMB scan to folder to work with Server 2016 or later certain network settings on the C4503 must be correct.
    1. Domain name must be correct
    2. The first DNS must be the local domain DNS, usually the domain server itself
    3. Destination must be by computer name not IP address.

  4. #4
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    Re: Ricoh MPC4503 scan problem

    firmware that I have

    D1495561S web support

    D1495567Y network

    D1495560T scanner

    D1495569R system / copy

    D1505519N op panel

  5. #5
    Copier Technician 1,000+ Posts
    Ricoh MPC4503 scan problem

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    Re: Ricoh MPC4503 scan problem

    Quote Originally Posted by COPIERMAN View Post
    have a customer have a windows server 2011 and scan to folder not a problem. now they have a windows server 2016 that wont scan to folder and copier has latest firmware. They call ricoh said will not work with that software. Just wanted to verify that is true.

    Thanks in advance
    Of course it can scan to 2016 ricoh would not say that.
    Probably firmware or a firewall
    Regards Mark

    FOR TRADE AND END USER SERVICE CALLS PLEASE VISIT WEB SITE FOR CONTACT DETAILS. COVERING GREATER LONDON {UK} AND ALL SURROUNDING COUNTIES.

    RICOH, CANON, KYOCERA, KONICA, SHARP, HP/SAMSUNG BROTHER, LEXMARK.

    https://copierservices.simdif.com

  6. #6
    Copier Technician 1,000+ Posts
    Ricoh MPC4503 scan problem

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    Re: Ricoh MPC4503 scan problem

    Quote Originally Posted by COPIERMAN View Post
    firmware that I have

    D1495561S web support

    D1495567Y network

    D1495560T scanner

    D1495569R system / copy

    D1505519N op panel
    You best to update with package firmware

    Also your firmware is well out of date
    Regards Mark

    FOR TRADE AND END USER SERVICE CALLS PLEASE VISIT WEB SITE FOR CONTACT DETAILS. COVERING GREATER LONDON {UK} AND ALL SURROUNDING COUNTIES.

    RICOH, CANON, KYOCERA, KONICA, SHARP, HP/SAMSUNG BROTHER, LEXMARK.

    https://copierservices.simdif.com

  7. #7
    Retired 10,000+ Posts slimslob's Avatar
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    Re: Ricoh MPC4503 scan problem

    Quote Originally Posted by COPIERMAN View Post
    They call ricoh said will not work with that software.
    Is there some specific software that they are trying to use like maybe scan router? Scan Router is not compatible with current Windows server versions.

  8. #8
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    Re: Ricoh MPC4503 scan problem

    They were using window server 2011 everything fine then upgraded to 2016. When they had problems continue to use old server but wanting now to do it using 2016.

  9. #9
    Retired 10,000+ Posts slimslob's Avatar
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    Re: Ricoh MPC4503 scan problem

    If they are using Scan Router, a software that Ricoh used to sell, they may need to upgrade to v2.60 to gain compatibility with Windows 10 64 bit. The 2 websites that I have found that were not blocked by my anti virus software do not show any compatibility any Windows server after 2012.

    Router Scan V2.60 - sgfasr

    Router Scan v2.60 | blankhack

  10. #10
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    Re: Ricoh MPC4503 scan problem

    you need to initialize the folder path again in the address book together with the log in
    AND
    the scanner ip address needs to be defined in the firewall and mail server as safe.

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