Results 1 to 8 of 8
  1. #1
    Junior Member
    Join Date
    Jun 2021
    Location
    Hays, Kansas
    Posts
    5
    Rep Power
    0

    Savin MP 5002 Jamming when printing pages with full coverage

    I have a customer who is having a problem with their copier jamming (obviously) it is showing a jam code 019 (which is fusing exit sensor open). i have been there several times to try different things. one issue i found is they were using off-brand toner in the copier. we replaced toner, drum/DV unit. fuser is only at 30% usage web unit is rotating correctly and cleaning roller isn't particularly dirty. we even tried putting in a brand new fuser just in case and it had the same problem. the kicker is that it will print low volume pages just fine. i can print or copy counters and the SMC report with no issues it only jams when i try to print a full dot pattern test sheet. the issue first came up when they were trying to print a flyer that had a lot of black in it too. Jams occur at the same point in every case just before the page reaches the fuser exit sensor.

    the machine is an MP 5002

    firmware is up to date

    any help on this issue would be appreciated
    this is my first post so if i missed any pertinent information please let me know.

  2. #2
    Service Manager 2,500+ Posts
    Savin MP 5002 Jamming when printing pages with full coverage

    sandmanmac's Avatar
    Join Date
    Feb 2009
    Location
    Toronto, ON (Originally Nova Scotia)
    Posts
    3,442
    Rep Power
    126

    Re: Savin MP 5002 Jamming when printing pages with full coverage

    Seems you've done about all you can do from a service perspective, and basically answered your own question.
    My most common call for this type of thing is when users are copying something small off the glass like an ID, and they leave the cover open, It will jam almost every time because of the black band at the lead edge.
    It's even more prevalent when the weather is humid/ paper is slightly damp. Paper curl when it hits the heat of the fuser is dramatically worse, and when you add to that, a full coverage leading edge, you have a recipe for constant jamming.
    You could try a fresh ream of your own paper and/or a higher quality paper, and also just flipping over the paper in the tray might help.
    Is the paper running SEF or LEF? SEF will likely provide a somewhat better result as the tends to be less curl in that direction.

  3. #3
    Retired 10,000+ Posts slimslob's Avatar
    Join Date
    May 2013
    Location
    Bakersfield, CA
    Posts
    15,865
    Rep Power
    447

    Re: Savin MP 5002 Jamming when printing pages with full coverage

    Try increasing SP 2103 Erase Margin Adjustment. Lead edge and trail edge Default is 3mm. Try 5 or 6.

  4. #4
    Service Manager 5,000+ Posts
    Savin MP 5002 Jamming when printing pages with full coverage

    copier tech's Avatar
    Join Date
    Jan 2014
    Location
    London
    Posts
    6,246
    Rep Power
    144

    Re: Savin MP 5002 Jamming when printing pages with full coverage

    Quote Originally Posted by spacemole View Post
    I have a customer who is having a problem with their copier jamming (obviously) it is showing a jam code 019 (which is fusing exit sensor open). i have been there several times to try different things. one issue i found is they were using off-brand toner in the copier. we replaced toner, drum/DV unit. fuser is only at 30% usage web unit is rotating correctly and cleaning roller isn't particularly dirty. we even tried putting in a brand new fuser just in case and it had the same problem. the kicker is that it will print low volume pages just fine. i can print or copy counters and the SMC report with no issues it only jams when i try to print a full dot pattern test sheet. the issue first came up when they were trying to print a flyer that had a lot of black in it too. Jams occur at the same point in every case just before the page reaches the fuser exit sensor.

    the machine is an MP 5002

    firmware is up to date

    any help on this issue would be appreciated
    this is my first post so if i missed any pertinent information please let me know.
    When the print jams is it catching on the stripper pawls, causing what I call a concertina jam?


    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




  5. #5
    Senior Tech 250+ Posts luca72's Avatar
    Join Date
    Oct 2017
    Location
    Milano, Italia
    Posts
    448
    Rep Power
    20

    Re: Savin MP 5002 Jamming when printing pages with full coverage

    Quote Originally Posted by spacemole View Post
    I have a customer who is having a problem with their copier jamming (obviously) it is showing a jam code 019 (which is fusing exit sensor open). i have been there several times to try different things. one issue i found is they were using off-brand toner in the copier. we replaced toner, drum/DV unit. fuser is only at 30% usage web unit is rotating correctly and cleaning roller isn't particularly dirty. we even tried putting in a brand new fuser just in case and it had the same problem. the kicker is that it will print low volume pages just fine. i can print or copy counters and the SMC report with no issues it only jams when i try to print a full dot pattern test sheet. the issue first came up when they were trying to print a flyer that had a lot of black in it too. Jams occur at the same point in every case just before the page reaches the fuser exit sensor.

    the machine is an MP 5002

    firmware is up to date

    any help on this issue would be appreciated
    this is my first post so if i missed any pertinent information please let me know.
    have you tried to clean / replace the small sensor in the center, on the machine, just before the fuser unit? it gets dirty very easily

  6. #6
    Junior Member
    Join Date
    Jun 2021
    Location
    Hays, Kansas
    Posts
    5
    Rep Power
    0

    Re: Savin MP 5002 Jamming when printing pages with full coverage

    Quote Originally Posted by copier tech View Post
    When the print jams is it catching on the stripper pawls, causing what I call a concertina jam?


    thank you for the reply but the paper is not catching on anything

  7. #7
    Junior Member
    Join Date
    Jun 2021
    Location
    Hays, Kansas
    Posts
    5
    Rep Power
    0

    Re: Savin MP 5002 Jamming when printing pages with full coverage

    the paper is not catching on anything and yes i have replaced that sensor but the problem still persists.

  8. #8
    Senior Tech 2,500+ Posts
    Savin MP 5002 Jamming when printing pages with full coverage

    mikadonovan's Avatar
    Join Date
    May 2008
    Location
    Indianapolis, Indiana
    Posts
    2,722
    Rep Power
    83

    Re: Savin MP 5002 Jamming when printing pages with full coverage

    Quote Originally Posted by slimslob View Post
    Try increasing SP 2103 Erase Margin Adjustment. Lead edge and trail edge Default is 3mm. Try 5 or 6.
    Do this.
    NEVER ASSUME ANYTHING

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here