Ricoh Firmware Update Tool!! Oh wait, it doesn't work.

[owelesstax]

Ricoh MP-c3503, with firmware of System 1.24, Print 1.17.
Purchased used and self maintaining.
I found the Ricoh Firmware Update Tool. I was so excited because it was for end users to update the firmware. Thank you Laud Jesus.
But when I ran it I got this message:
"Cannot Update because it contains a custom module"
I ain't got no stinkin' custom modules
Drat
I looked at the added software and the only thing was a Java App. I uninstalled it. Rebooted, closed and opened the tool again and it still has the same message in the "Need Update" Column.

Am I just beating my head against a wall hoping to find a way to update the firmware on this machine?
Or is there some way that I can get this machine "adjusted" to accept the Ricoh Firmware Update Tool?
Or is there a firmware farm that grows firmware that can be harvested for the c3503?

[slimslob]

Are you positive that the C3503 does not contain Custom Firmware? There are a lot of industry specific customizes firmware modules. The only way to know is to print the installed firmware list and compare it to the latest firmware history.

[owelesstax]

I'm old enough to know I cannot be "positive" about anything. I bought it used.

Does anyone have a printout of the entire list from a recent Firmware? Or can someone tell me if any of these in the list are Custom?

This is the printout from My Printer, and attached The latest firmware history, according to Ricoh support page about the Firmware Update tool

Module Name	Version	Part Number	Version 1.0	Version 1.01	Version 1.02
System/Copy	1.24	CS13737	3.29	3.31
Network Support	12.82.1	D1475567W	13.04.2
Fax	11.00.00	D1475557S
RemoteFax	04.00.00	D1475558H
Scanner	01.15	D1475560S	02.32
Web Support	1.13	D1475561R	2.11	2.12
Web Uapl	1.00.5	D1475562H	2.05	2.06
animation	7.00	D1495564D
NetworkDocBox	1.08	D1475568L	2.13
Printer	1.17	D1655701W	2.24	2.25
RPCS	3.13.29	D1655703J
Font EXP	1.00	D1475581
PCL	1.22	D1655706Q
PCL Font	1.13	D6415758A
PDF	1.06	D1655733F	1.09
PS3 Font	1.11	D6415763A
Java VM v11 std	11.38.01	D1475564B
Data Erase Onb	1.03m	D3775913
GWFCU3.8-2(WW)	11.00.00	D1495559M
PowerSaving Sys	F.20	D1475554E
Engine	1.40:08	D1475504D	1.42:08		1.43:08
OpePanel	1.10	D1471438J
LANG0	1.10	D1471438J
LANG1	1.10	D1471438J
ADF	01.320:03	D7795300K
Finisher	01.230:04	D6865301M

[sandmanmac]

I'm old enough to know I cannot be "positive" about anything. I bought it used.

Does anyone have a printout of the entire list from a recent Firmware? Or can someone tell me if any of these in the list are Custom?

This is the printout from My Printer, and attached The latest firmware history, according to Ricoh support page about the Firmware Update tool

Module Name	Version	Part Number	Version 1.0	Version 1.01	Version 1.02
System/Copy	1.24	CS13737	3.29	3.31
Network Support	12.82.1	D1475567W	13.04.2
Fax	11.00.00	D1475557S
RemoteFax	04.00.00	D1475558H
Scanner	01.15	D1475560S	02.32
Web Support	1.13	D1475561R	2.11	2.12
Web Uapl	1.00.5	D1475562H	2.05	2.06
animation	7.00	D1495564D
NetworkDocBox	1.08	D1475568L	2.13
Printer	1.17	D1655701W	2.24	2.25
RPCS	3.13.29	D1655703J
Font EXP	1.00	D1475581
PCL	1.22	D1655706Q
PCL Font	1.13	D6415758A
PDF	1.06	D1655733F	1.09
PS3 Font	1.11	D6415763A
Java VM v11 std	11.38.01	D1475564B
Data Erase Onb	1.03m	D3775913
GWFCU3.8-2(WW)	11.00.00	D1495559M
PowerSaving Sys	F.20	D1475554E
Engine	1.40:08	D1475504D	1.42:08		1.43:08
OpePanel	1.10	D1471438J
LANG0	1.10	D1471438J
LANG1	1.10	D1471438J
ADF	01.320:03	D7795300K
Finisher	01.230:04	D6865301M

That's a custom F/W part number for System/ copy.
Don't know much about them either, but it's obvious by the number

[owelesstax]

Okay, so the very first firmware item "System/Copy" is not standard, and if you know what you are looking for the part number starts with CS instead of a D.
Can I "Decustomize" (Or D Standardize) that particular item? Can I install a D part number somehow to bring it in line with the Firmware Install Tool?

Or the question still stands, is there a reliable Firmware update somewhere in the universe that could be manually installed?

[slimslob]

I'm old enough to know I cannot be "positive" about anything. I bought it used.

Does anyone have a printout of the entire list from a recent Firmware? Or can someone tell me if any of these in the list are Custom?

This is the printout from My Printer, and attached The latest firmware history, according to Ricoh support page about the Firmware Update tool

Module Name	Version	Part Number	Version 1.0	Version 1.01	Version 1.02
System/Copy	1.24	CS13737	3.29	3.31
Network Support	12.82.1	D1475567W	13.04.2
Fax	11.00.00	D1475557S
RemoteFax	04.00.00	D1475558H
Scanner	01.15	D1475560S	02.32
Web Support	1.13	D1475561R	2.11	2.12
Web Uapl	1.00.5	D1475562H	2.05	2.06
animation	7.00	D1495564D
NetworkDocBox	1.08	D1475568L	2.13
Printer	1.17	D1655701W	2.24	2.25
RPCS	3.13.29	D1655703J
Font EXP	1.00	D1475581
PCL	1.22	D1655706Q
PCL Font	1.13	D6415758A
PDF	1.06	D1655733F	1.09
PS3 Font	1.11	D6415763A
Java VM v11 std	11.38.01	D1475564B
Data Erase Onb	1.03m	D3775913
GWFCU3.8-2(WW)	11.00.00	D1495559M
PowerSaving Sys	F.20	D1475554E
Engine	1.40:08	D1475504D	1.42:08		1.43:08
OpePanel	1.10	D1471438J
LANG0	1.10	D1471438J
LANG1	1.10	D1471438J
ADF	01.320:03	D7795300K
Finisher	01.230:04	D6865301M

The part number for the production version of the v1.24 System/Copy should be D1475575C. You will need to reload the production version. Package firmware most likely will not work for the same reason that the tool won't work. PM me with an email address if you need the the individual module firmware for that v1.24. You may also need to talk to your regional rep as there may be additional steps needed to remove custom firmware.

[copier tech]

I'm old enough to know I cannot be "positive" about anything. I bought it used.

Does anyone have a printout of the entire list from a recent Firmware? Or can someone tell me if any of these in the list are Custom?

This is the printout from My Printer, and attached The latest firmware history, according to Ricoh support page about the Firmware Update tool

Module Name	Version	Part Number	Version 1.0	Version 1.01	Version 1.02
System/Copy	1.24	CS13737	3.29	3.31
Network Support	12.82.1	D1475567W	13.04.2
Fax	11.00.00	D1475557S
RemoteFax	04.00.00	D1475558H
Scanner	01.15	D1475560S	02.32
Web Support	1.13	D1475561R	2.11	2.12
Web Uapl	1.00.5	D1475562H	2.05	2.06
animation	7.00	D1495564D
NetworkDocBox	1.08	D1475568L	2.13
Printer	1.17	D1655701W	2.24	2.25
RPCS	3.13.29	D1655703J
Font EXP	1.00	D1475581
PCL	1.22	D1655706Q
PCL Font	1.13	D6415758A
PDF	1.06	D1655733F	1.09
PS3 Font	1.11	D6415763A
Java VM v11 std	11.38.01	D1475564B
Data Erase Onb	1.03m	D3775913
GWFCU3.8-2(WW)	11.00.00	D1495559M
PowerSaving Sys	F.20	D1475554E
Engine	1.40:08	D1475504D	1.42:08		1.43:08
OpePanel	1.10	D1471438J
LANG0	1.10	D1471438J
LANG1	1.10	D1471438J
ADF	01.320:03	D7795300K
Finisher	01.230:04	D6865301M

"System/Copy 1.24 CS13737" this is custom firmware, most likely the previous owners of your machine has a solution loaded.

All you need to do is update the system/copy manually via CD card then you'll be able to use the firmware tool.

Contact us at the links below you you need this.

[owelesstax]

The part number for the production version of the v1.24 System/Copy should be D1475575C. You will need to reload the production version. Package firmware most likely will not work for the same reason that the tool won't work. PM me with an email address if you need the the individual module firmware for that v1.24. You may also need to talk to your regional rep as there may be additional steps needed to remove custom firmware.

I Live in an area that has no Ricoh Service within a couple hundred miles. So I was hoping to get this resolved in house.



But I know more, so the next time I buy a used machine, I'll want to make sure there are no custom Firmware modules installed.

Thanks,

And if anyone has input on how to remove custom firmware, in order to install stock firmware, I'd be delighted to get your input.

[sandmanmac]

And if anyone has input on how to remove custom firmware, in order to install stock firmware, I'd be delighted to get your input.

2 solutions have been generously explained and offered immediately above your last post

[slimslob]

2 solutions have been generously explained and offered immediately above your last post

Sandy I've emailed him what he needs this morning.