firmware upgrade via sp menu - f.i. imc2000

[Mark Bbb]

Hoi,
E71 error when we select firmware upgrade via sp mode on a
imc2000
and at a total different location als with a
mpc3003
Could it be that the firewall is blocking his path, because when we use the Ricoh Firmware Update Tool to update, it works fine.

[j2shortt]

Hoi,
E71 error when we select firmware upgrade via sp mode on a
imc2000
and at a total different location als with a
mpc3003
Could it be that the firewall is blocking his path, because when we use the Ricoh Firmware Update Tool to update, it works fine.

I would imagine the routing this machine goes through to contact the servers is different than your update tool. I would just download the firmware to a memory card and restart the machine with the card inserted.

pages 5-17 of the SM shows the error code with explanations.